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MONITORING

Denisa Bradeanu

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OVERVIEW

Fixed Data Services

Data Trouble Ticket Flow

Incident Alert

Practice

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Network Architecture

The ran!e IP "P#S $P%

network architecture !eneral

structure is consistin! of&

Core la'er' composed of

nodes with P onl( functionalit(

Distri(ution la'er ' composed

of nodes with P-P) functionalit(

A&&re&ation la'er' composed

of nodes with P) functionalit(

P* Provider+s ),uipmentPE* Provider+s )d!e ),uipmentMP"S* "ulti Protocol #abel

Switchin! ' the technolo!( used to

forward data traffic

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AR / DR / BB

A ' A!!re!ation outer .P)/

D ' Distribution outer .P or P)/

00 - 0ackbone .1ore/ outer .P/

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Services Architecture

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Services Architecture

S2 - Subscriber 2nit

A2 ' Administrative 2nit

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BS / SU / AU / WIMAX

0S ' 0ase Station

S2 ' Subscriber 2nit

A2 ' Administrative 2nit

3I"A4 - 3orldwide Interoperabilit(

for "icrowave Access

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FIXED DATA SERVICES1P)s

"odems &

outers &

Switches &

$I1) 1P) &

Audiocodes & ne Access

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Data Trouble Ticket FlowSMO Activity

#5#6I"P Supervisor

#5- creates DTTs for the complaints received b( mail 7 phone

- proactive monitorin!

- solves 81han!e e,uests9 7 8Information e,uest9 DTTs

- support for the intervention teams if no DTT is opened

#6 - solves DTTs & in 6: min takes the DTT in 83IP9; in

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INCIDN! A"R!

Rules

Incident ranking:Major BS, AU impacting more than 15 circuits!"#"s$ or %&cumu'ating more than that$(ritica' )*, S)%++ impacting more than - circuits!"#"s$ or %&cumu'ating more than that$

"riorities used%&./pe o0 serice 1+ 22, 3+ 4", +"AB6, 7+)IA,5 #8cete''$(ustomer ranking

(ommon incidents in cases o0 incidents a9ecting oth moi'es and;) IA =i'' contain the re0erence o0 the one on moi'es depending=hich one is issued ;rst$

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PRACTICE

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Thank (ou?