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Licenças
Estudar e aprender
Prestação de cuidados de saúde
Simplificar o registo civilTurismo
Criar e gerir empresas
Propriedade industrial
Catarina Sarmento e Castro
Assistant Professor - Law School - University of CoimbraOffice of the State Secretary for Administrative ReformCairo, Egypt, 17 June 2008
Agenda
The Administrative Modernisation Strategy
The SIMPLEX Programme
SIMPLEX: main goals and examples of initiatives
AGENDA
The Administrative Modernisation
Strategy
YESTERDAY’s Public Administration
TODAY’s Public Administration
Vertical; hierarchical; unflexible
The supply’s logic: services divided into silos
Difficult access to services
The State knows everything
The same service for everyone
Transversal; shared; connected
The demand’s logic: integrated services
Services on real time 24/7
The citizen also knows
Custom-made service
The Administrative Modernisation Strategy
Agenda
The administrative Modernisation strategy
The SIMPLEX Programme
SIMPLEX: main goals and examples of initiatives
AGENDA
SIMPLEX Programme design:
First Access, Then correct
Ex ante Simplification
Simplex test
Ex post Simplification
SIMPLEX Programme: Linking eGov and
Administrative Simplification
All Government departments and many
public bodies involved (such as
universities, hospitals, etc.)
SIMPLEXOutcomes
2006 Programme:
333 simplification/eGov initiatives
2007 Programme:
235 simplification/eGov initiatives
2008 Programme:
189 simplification/eGov initiatives
SIMPLEX - OUTCOMES
SIMPLEX initiatives:
SIMPLEX Programme design:
DOUBLE STRATEGY
FOCUS – Top down initiatives
SEMA/GOV
Prioritized initiatives
Competitiveness; service delivery
improvement
DIVERSITY – Bottom up initiatives
Global cultural change
All Gov departments; many public bodies
involved
Eliminating certificates Doing away with unnecessary certificates
Eliminating paper/dematerialisationPutting forms and procedures on line
Simplification/deburocratisationSimplifying laws and procedures so as to make them less bureaucratic
Deregulation
Easier access to public servicesEstablishing single contact points for the delivery of both informational and transactional services
Harmonising and consolidating set of rules
SIMPLEX Programme design:
Key areas
SIMPLEX Programme:
transparency and accountability
All information available on line
WWW.SIMPLEX.GOV.PT
Results communicated each quarter
and if there are delays the reasons
are posted
Public consultation for new
initiatives
Independent Panel to follow-up the
Programme
SIMPLEX Transparency
Accountability
SIMPLEXOutcomes
2006 Programme:
333 simplification/eGov initiatives
85% completed
2007 Programme:
235 simplification/eGov initiatives
83,48% completed
2008 Programme:
189 simplification/eGov initiatives
SIMPLEX - OUTCOMES
SIMPLEX Outcomes:
SIMPLEX’08
Public Consultation
775 Contributions
SECTOR
Justiça 17,3%
Finanças e Administração Pública 15,5%
Saúde 11,0%
Trabalho e da Solidariedade Social 9,9%
Obras Públicas Transportes e Comunicações 9,4%
Economia 6,4%
SECTOR
Justice 17,3%
Finances and Public Administration 15,5%
Health 11,0%
Labour and Social Solidarity 9,9%
Public Works, Transports and Communications 9,4%
Economy 6,4%
SIMPLEX 08:
Public Consultation
Agenda
The Administrative Modernisation Strategy
The SIMPLEX Programme
SIMPLEX: main goals and examples of initiatives
AGENDA
SIMPLEXGoals and examples (1/6)
Making Government-to-Citizens interactions easier
and more convenient
MAIN GOALS AND EXAMPLES OF INITIATIVES
14
One-stop-shop for public services delivery
Walking inside of a Citizen’s Shop_2G
MAIN GOALS AND EXAMPLES OF INITIATIVES
• 820 services from 130 public and private bodies
• More than 150.000 registered users
• Average of 3 millions page views per
month:
– Information services
– Certificates
– Income tax declaration
– Changing address
• Since February 2005 it has offered
SMS-based services
A Multichannel Approach The WEB Channel: Citizen's PORTAL
www.portaldocidadao.pt
… and new Integrated Services
The “One-stop House”
Allows citizens to
complete at a single
counter all the
procedures related
to the purchase or
sale of their home
Paying the taxes; drafting and signing the contract; seeking for
municipal tax exemption; registering the property with all the
relevant authorities
MAIN GOALS AND EXAMPLES OF INITIATIVES
…. and new Integrated Services
“I lost my wallet” counter
An integrated
service for
renewing
documents that
allows citizens to
submit at a single
counter what
would normally
require going to
several services
MAIN GOALS AND EXAMPLES OF INITIATIVES
New Integrated Services
The Citizen’s Card
Replaces 5 cards:
•ID card
•Taxpayer card
•Social Security card
•Voter’s card
•National Health Service user’s card
The new document of identification, that identifies the citizen visually and
physically and allows its owner to identify himself and sign documents
electronically
More then 30.000 CC delivered
49,02 % Digital Signature activated
(volunteer)
SIMPLEXGoals and examples (2/6)
Making Government-to-Business interactions faster and
more transparent
MAIN GOALS AND EXAMPLES OF INITIATIVES
With the “On the Spot Firm”
service it is possible to set up
companies at a single contact point
and in less than 1 hour, without filling
any application form.
More than 50.000 “On the Spot Firm”
have already been created.
Starting a Business at one-stop-shop The “On the Spot Firm”
And also:
- To register an “On the Spot Trademark”
- To immediately join a Consumer Complaint
Arbitration Centre
MAIN GOALS AND EXAMPLES OF INITIATIVES
• 450 services from 78 public
bodies
• The business Portal provides
informational and transactional
services covering the business
lifecycle:
– Starting a business
– Managing business activities
– Expanding a business
– Closing or Selling a business
The WEB Channel: Business’s PORTAL
www.portaldaempresa.pt
Financial statements and statistics: connecting e-Gov
and simplification
Enterprises have to submit their annual financial statements and account reports, as well as related information, to several administrative bodies
Four of these bodies sponsored a project to aggregate and streamline this information steam
Directorate General for TaxationBusiness Register
Statistics Agency
Portuguese Central Bank
Now enterprises submit in just one single online interaction the data legally required for those four administrative bodies
The fees of this new system are fixed in a less amount than before
SIMPLEXGoals and examples (4/6)
Making administrative burdens proportional to risk
MAIN GOALS AND EXAMPLES OF INITIATIVES
Simplifying Licensing Procedures The new Building Regulation
Small construction projects exempt from previous communication
More trust, more responsibility (more severe sanctions for non-compliance)
MAIN GOALS AND EXAMPLES OF INITIATIVES
Licenças
Estudar e aprender
Prestação de cuidados de saúde
Simplificar o registo civilTurismo
Criar e gerir empresas
Propriedade industrial
Thank you for your attention
Catarina Sarmento e Castro
Assistant Professor - Law School - University of CoimbraOffice of the State Secretary for Administrative ReformCairo, Egypt, 17 June 2008