Trabalho Individual- Glossario Ingles Pos Vendas

ESCOLA PROFISSIONAL DA

APRODAZ

ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores nº 76, 9500-092 Ponta Delgada

Telefone 296 285 461 Fax 296 285 463 E-mail: [email protected]


APRODAZ




APRODAZ



We expect you to cover these costs.

We expect compensation for the inconvenience caused

We cannot accept this and will have to cancel our contract if it happens again.

If you do not comply with the delivery terms as agreed in our frame contract,

we will be forced to contact our lawyers.

I´m afraid (that) there is a problem with…

There appears/seems to be a mistake/mix-up…

Unfortunately, we have a slight problem with…

One of the pieces had faults!


APRODAZ




APRODAZ



Could you tell me exactly which item was damaged?

May I ask if you´ve tried to use the tracking facility on our website?

What seems to be the problem?

What is the problem?

What exactly is the problem?

How can I best help you?

I´m sorry to hear that. I understand your situation.

I realize this must be frustrating for you.

As I understand it, you´d like to discuss…

We´ve got a lot of people in the same position I´m afraid, but don´t worry.

Yes, I can understand.

I realize this must frustrating for you.


APRODAZ



I´ll see to it immediately and personally make sure you get compensation.

Are we agreed that you´ll fax me a copy of the invoice and I´ll send you the

missing items today?

So, let´s see what we can do.

That´s no problem. I´ll be glad to help you.

Please accept my apologies for…

Please be assured that we are doing everything…

I (very much) regret the inconvenience we have caused.

I´m sorry to hear that.

First of all, let me apologize for the poor service…

We sincerely apologize for…

I would like to apologize for the error made by…

I apologize for the inconvience.

Oh, sorry to hear that…


APRODAZ



We will, of course, cover the extra cost/reimburse you/arrange for a new

shipment…

As a sign of goodwill, I would like to offer.

I´m sure we´ll sort something out.

We will of course send the correct models as soon as possible.

I can confirm that you will receive the sensors first thing Friday morning.

I´ll be happy to refund your money.

Today we will deliver you a new item.

I´ll personally get on the service unit immediately and make sure they take care

of it.

I can assure you that the technician will be on your premises before twelve

o´clock.

I´ll see to immediately.

I´ll make sure you get the shipment on time.

We´ll deliver the order to your offices by Friday.

I´ll confirm you the order form straight away.

I´ll fax the details and our agreement in writing.

You´ll receive the right goods tomorrow at the latest.


APRODAZ



You will get the missing shipment within 24 hours.

I´ll get back to you first thing tomorrow morning about compensation..

Formador:

Carlos Cunha

Formanda:

Milene Medeiros

Documents

Trabalho Individual- Glossario Ingles Pos Vendas