PERSONAL INFORMATION Alexandre Manuel Ludovino de Carvalho

Lisbon, Portugal

+351 914331494

carvalhovsky@gmail.com

http://pt.linkedin.com/pub/alexandre-carvalho/7/76/864/

Sex: Male | Date of birth: 06/05/1981 | Nationality: Portuguese

Siebel CRM professional with background in multiple roles such as development, configuration and administration, reporting, functional analysis, quality processes overview and project management. Participated in the successful deployment of multiple versions of large Siebel platforms for pharma and telco business areas, responsible for application requirements development, testing and deployment, as a developer, team leader and quality and project manager.

WORK EXPERIENCE

May 2016 – July 2016 Senior Siebel Application Maintenance Support Team MemberAGAP2 IT – Celfocus

▪ Supporting Siebel implementation and stabilization ▪ Defect analysis▪ Corrections design and implementation

Business or sector: Telecommunications

June 2015 – March 2016 Senior Siebel Development Team MemberAGAP2 IT – Best Bank

▪ Analysis of new requirements and solution definition▪ Development of new requirements and corrections in Siebel v8 and web applications

(JQuery, Javascript, CSS, HTML)▪ Testing and validation of implemented solutions and productions of corresponding

documents▪ Production stabilization support

Business or sector: Banking / Finance

February 2015 – May 2015 Siebel Business AnalystAGAP2 IT – Belgacom Proximus

▪ As-is system technical and functional analysis▪ Analysis of new requirements and solution definition▪ Process flows definition▪ Elaboration of functional specification documents

Business or sector: Telecommunications

August 2014 – January 2015 Team leader – CRM application maintenance service line / Order manager / Business AnalystPortugal Telecom – Inovação e Sistemas

▪ Team leader for the Siebel corrective and evolutionary maintenance team.▪ Corrective and evolutionary maintenance orders management.▪ Project lifecycle and release management and planning, requirements analysis and effort

estimation, development support and supervision, testing, deployment and stabilization.▪ Participation in project proposals.

Business or sector: Telecommunications

June 2014 – August 2014 CRM Team leader for a project scopingPortugal Telecom – Inovação e Sistemas

▪ Team leader for the Siebel area in an onsite project scoping phase.▪ Analysis of as-is processes, system functionalities and architecture.▪ Workshop lead with key users and stakeholders for to-be solution proposals and analysis in

Palestine.▪ Requirement and gap analysis.▪ Production of functional and technical specification documents.

Business or sector: Telecommunications

April 2012 – June 2014 Team leader – CRM application maintenance service line / Order manager / Business AnalystPortugal Telecom – Sistemas de Informação

▪ Team leader for the Siebel corrective and evolutionary maintenance team.▪ Corrective and evolutionary maintenance orders management.▪ Project lifecycle and release management and planning, requirements analysis and effort

estimation, development support and supervision, testing, deployment and stabilization.▪ Participation in project proposals.

Business or sector: Telecommunications

April 2010 – April 2012 Senior Siebel development team memberPortugal Telecom – Sistemas de Informação

▪ Siebel development team senior member for Siebel v8.1 projects for telecom companies.▪ Siebel Power Communications module, versions 8.1.1.1 and 8.1.1.3.▪ Functional and business requirements analysis.▪ Siebel GUI configurations, EAI interfaces, Integration Objects, Webservices, Workflows.▪ Report development using Oracle Business Intelligence Publisher.▪ Siebel version upgrade from 8.1.1.1 to 8.1.1.3.▪ Onsite deployment and stabilization support at customer’s location.▪ Production support and delivery.

Business or sector: Telecommunications

March 2009 – March 2010 Team leaderAltran Portugal – Johnson & Johnson

▪ Siebel v7.7.2.12 and v7.7.2.8 project management.▪ Siebel Life Sciences module.▪ Requirements gathering and analysis, functional and business specifications.▪ Application integration in a shared platform (multiple projects in one Siebel application).▪ Siebel smartscripts development.▪ Development supervision.▪ Usage of SDLC documentation methodology.▪ Siebel sync engine implementation: Siebel Server Sync for Exchange.▪ Data quality ant integrity tool implementation: Trillium 7v10.▪ Siebel handheld application integration.▪ Project deployment and Production support.

Business or sector: Pharma, Medical

August 2006 – March 2009 Consultant

Altran Portugal – Johnson & Johnson

▪ Siebel v7.7.2.8 application support and administation.▪ Siebel Life Sciences module.▪ Business Services and Workflow development and support.▪ Development deployment support.▪ Functional and business requirements analysis.▪ Implementation documentation and testing coordination.▪ Usage of QSSDV documentation methodology.▪ Project deployment and Production support.▪ Siebel eSales and eService portals development, Siebel version v7.7.2.8.▪ Siebel Life Sciences and eSales modules.▪ Siebel eSales application translation and localization.▪ Siebel eSales portal integration with WebMethods platform▪ Reports design and development using Actuate eReport Designer v7.▪ Analytics reports support and maintenance, with knowledge of OLAP data models and

usage of Informatica Power Center.▪ Participation in Go-Live processes.▪ Onsite collaboration in customer location across India, England, Belgium, USA and Sweden.

Business or sector: Pharma, Medical

EDUCATION AND TRAINING

16th February 2016 – 22nd March 2016 Business AnalysisReloading – Strategic Consulting

▪ Business Analysis (BABOK 3rd Edition)

2nd July 2013 – 4th July 2013 Siebel 8.0 Marketing: Marketing Manager Ed 1 PRVOracle University

▪ Siebel Marketing Administration.

27th June 2013 – 1st July 2013 Siebel 8.0 Customer Order Management: Product Admin Ed 1 PRVOracle University

▪ Siebel product administration.

30th December 2009 – 19th

February 2010Condensed PMC – Project Management Core 3 (from 1 to 5)

Prisma Instituto de Formação, Lisbon

▪ Project management principles.

2000 - 2006 Degree in computer science engineering Science Faculty of the University of Lisbon, Portugal

▪ Information technologies, Database technologies, Computer networks, Programming (Java, SQL, C, C#), Project management, Cooperative work

1996 - 2000 Basic education Maria Lamas high school, Torres Novas, Portugal

▪ Introduction to the information technologies

PERSONAL SKILLS

Mother tongue(s) Portuguese

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

English C2 C2 C2 C2 C2French B1 B2 B1 B1 B1

Spanish / Castilian B1 B1 A2 A2 A2Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient userCommon European Framework of Reference for Languages

Communication skills ▪ Ability to adapt and communicate within multicultural environments gained from working and interacting with people from multiple countries.

▪ Experience working abroad.

Organisational / managerial skills ▪ Sense of organization with mutual aid spirit. Strive to deliver with quality, keeping up with best practices and maintaining high spirits.

Job-related skills ▪ Team spirited, driven , goal oriented and focused on delivering with quality

Computer skills ▪ Extended knowledge of Siebel applications versions 7 and 8, database tools like Toad for Oracle v9.

▪ Experience working with Actuate Report Designer and Oracle Business Intelligence Publisher reporting tools.

▪ Knowledge of analytics applications – Informatica Power Center, and analytics data models and reporting

▪ Knowledge of Microsoft Office Word, Excel, PowerPoint and Visio tools.▪ Programming languages experience with Java and SQL.▪ Experience working with Microsoft Windows environments.

Driving licence ▪ B