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    FACULDADE PITÁGORAS DE LINHARES

    COORDENAÇÃO DO CURSO DE ADMINISTRAÇÃO

    ETIENIA BORGES DE SOUZA

    MICHELE IMBERTI VITTORAZZI

    POLLYANNA ZANONI ALVARENGA

    RODRIGO RAMOS PEREIRA

     YAGO JOSÉ FERNANDES CERQUEIRA

    PROPOSTA DE INTERVENÇÃO DA EMPRESA DE DEFENSIVOS

    AGRÍCOLAS

    LINHARES20!

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    ETIENIA BORGES DE SOUZA

    MICHELE IMBERTI VITTORAZZI

    POLLYANNA ZANONI ALVARENGA

    RODRIGO RAMOS PEREIRA

    YAGO JOSÉ FERNANDES CERQUEIRA

    PROPOSTA DE INTERVENÇÃO DA EMPRESA DE DEFENSIVOS

    AGRÍCOLAS

    Trabalho ! Co"#l$%&o ! C$r%o a'r!%!"(ao aoCol!)*ao ! A+*"*%(ra,&o a Fa#$la!

    P*(-)ora% ! L*"har!%. #o+o r!/$*%*(o 'ar#*al'ara ob(!",&o ! Ba#har!l !+ A+*"*%(ra,&o0

    Or*!"(aora1 Pro230 MS#0 J$%%ara Car4alho !Ol*4!*ra

    LINHARES5678

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    ETIENIA BORGES DE SOUZA

    MICHELE IMBERTI VITTORAZZI

    POLLYANNA ZANONI ALVARENGA

    RODRIGO RAMOS PEREIRA

    YAGO JOSÉ FERNANDES CERQUEIRA

    PROPOSTA DE INTERVENÇÃO DA EMPRESA DE DEFENSIVOSAGRÍCOLAS

     Pro'o%(a ! I"(!r4!",&o E+'r!%ar*al a'r!%!"(ao 9 Fa#$la! P*(-)ora% !

    L*"har!% #o+o r!/$*%*(o 'ar#*al 'ara a'ro4a,&o o C$r%o ! A+*"*%(ra,&o0

    Da(a ! A'ro4a,&o :::: ! ::::: !56780

    COMISSÃO E"AMINADORA

     :::::::::::::::::::::::::::::::: 

    Pro230 MS#0 J$%%ara Car4alho ! Ol*4!*ra

     ::::::::::::::::::::::::::::::::: 

      A4al*aor1

      Fa#$la! P*(-)ora% ! L*"har!%;ES

     :::::::::::::::::::::::::::::::: 

      A4al*aor1  Fa#$la! P*(-)ora% ! L*"har!%;ES

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     Ar(h$r S#ho'!"ha$!r 

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    SUM@RIO

    # INTRODUÇÃO########################################################################################

    #707 CONTETO000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000705 JUSTIFICATIVA00000000000000000000000000000000000000000000000000000000000000000000000000000000000000070 OBJETIVOS000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000#$#

    O%&'()*+ G',-.########################################################################################

    #$#2

    O%&'()*+/E/'13)1+/############################################################################

    2# FUNDAMENTAÇÃO TE4RICA##############################################################507 CONSULTORIA EMPRESARIAL000000000000000000000000000000000000000000000000000000000000

    505 DIAGNSTICO EMPRESARIAL000000000000000000000000000000000000000000000000000000000000050 FUNES EMPRESARIAIS000000000000000000000000000000000000000000000000000000000000000000050 ORGANIZAO. SISTEMA E MÉTODOS0000000000000000000000000000000000000000000000508 OUTROS00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000$# EMPRESA ANALIZADA#########################################################################07 HISTORICO 0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000005 MISSO 00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 VISO0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 VALORES00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000008 NEGCIO DA EMPRESA 00000000000000000000000000000000000000000000000000000000000000000000000 PRINCIPAIS PRODUTOSSERVIOS00000000000000000000000000000000000000000000000000000 PRINCIPAIS FORNECEDORES00000000000000000000000000000000000000000000000000000000000000K PRINCIPAIS CLIENTES 00000000000000000000000000000000000000000000000000000000000000000000000000 PRINCIPAIS CONCORRENTES 000000000000000000000000000000000000000000000000000000000000076 LOCALIZAO DA EMPRESA0000000000000000000000000000000000000000000000000000000000000005# METODOLOGIA #####################################################################################07 ESCOLHA DA AMOSTRA0000000000000000000000000000000000000000000000000000000000000000000000005 ESCOLHA DO INSTRUMENTO DE COLETA DE DADOS0000000000000000000000 APLICAO DOS QUESTIONARIOS000000000000000000000000000000000000000000000000000000 APRESENTAO DOS DADOS E SUA AN@LISE0000000000000000000000000000000005#5#

    G'/(6+ E/(,-(78)1-################################################################################

    5#5#2

    G'/(6+M',1-9+.:8)1-###########################################################################

    5#5#$

    G'/(6+ 9' P,+9;

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    80K COMERCIAL 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000080 PRODUO E LOGSTICA 000000000000000000000000000000000000000000000000000000000000000000008076 USO DE TECNOLOGIAS 000000000000000000000000000000000000000000000000000000000000000000000008077 POSICIONAMENTO NO MERCADO000000000000000000000000000000000000000000000000000000

    8075 AN@LISE SOT DA EMPRESA0000000000000000000000000000000000000000000000000000000000000=# DIAGN4STICO GERAL #########################################################################># REFER?NCIAS ######################################################################################

    INTRODUÇÃO

    V*4!+o% !+ $+a %o#*!a! 2or+aa ! or)a"*a,!%. ! #aa *a +a*% !*)!"(!0

    Co+ o a$+!"(o ! !+'r!%a% "o +!r#ao = 'r!#*%o !%(ar a(!"(o 9% +$a",a%.

    'ro#$rar r!%ol4!r 'robl!+a%. #r*ar o'or($"*a!% ! +!lhor %! 'o%*#*o"ar "o

    +!r#ao0 A(r-% !%%a% !#*%!% !%(- o 'a'!l ! $+ a+*"*%(raor. 'ro2*%%*o"al /$!

    !"(r! o$(ra% a(r*b$*,!%. (!r- /$! !!#$(ar $+ D*a)"%(*#o E+'r!%ar*al ! 'ro'or 

    $+a *"(!r4!",&o. $+a +$a",a 'ara r!%ol4!r o

    '!ra 'or a(a ! 4al*a!0 É 'r!#*%o /$! o #o+'raor #o"h!,a a %$a !+a"a. a

    /$a"(*a! /$! - 'o%%$* "o !%(o/$! ! /$al %$a 4!"a +=*a "o +>%0 U%ar o

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    +=(oo PEPS 'o! or)a"*ar +!lhor o !%(o/$!. ! a+!"*a"o o% 'r!$Wo% 'or 

    '!ra% "a a(a ! 4al*a!0

     A(ra4=% a% '!ra% !%(- a 4*a 2*"a"#!*ra a !+'r!%a. /$! 2*#ar- "o 'r!$Wo ! a

    'o%%*b*l*a! ! al)$+ #l*!"(! a/$*r*r o 'ro$(o #o+ o 'rao ! 4al*a! 4!"#*o.

    #orr!"o o r*%#o ! %o2r!r al)$+a %a",&o '!lo o#orr*o0

    O !%(o/$! ! $+a !+'r!%a r!'r!%!"(a ! +a"!*ra )!ral $+ )ra"! *"4!%(*+!"(o a

    !+'r!%a. 'or(a"(o a 'r!o#$'a,&o #o+ %$a !2*#*>"#*a !4! %!r ! )ra"!

    *+'or(X"#*a0 D!%%a +a"!*ra o %!(or ! #o+'ra% (a+b=+ 'r!#*%a %! 'la"!ar ! =

    /$a%! *+'o%%W4!l 'la"!ar $+a #o+'ra %!+ /$! #o"h!,a a r!al*a! ! !%(o/$!

    !*%(!"(! "a !+'r!%a. *%%o = o /$! +$*(a% 4!!% a#aba a#o"(!#!"o0

     A% !+'r!%a% !%(&o %o2r!"o )ra"!% 'r!%%!%. a %*($a,&o 'olW(*#a ! !#o"+*#a /$!

    o Bra%*l !%(a 'a%%a"o "o +o+!"(o !%(a 2a!"o +$*(a% !+'r!%a% 2!#har!+ a%

    'or(a%. ! o$(ra% +$*(o 'r!o#$'aa% #o+ o r$+o ! %!$% "!)#*o%0 Por(a"(o

    'r!#*%a+ !%(ar 'r!'araa% 'ara %! a($al*ar!+ ! %! +a"(!r!+ "!%%! +!r#ao #aa

    4! +a*% !*)!"(! ! #o+'!(*(*4o0

    E%(! (rabalho 4!+ #o+ $+a 'ro'o%(a ! *"(!r4!",&o !+'r!%ar*al. ba%!ao !+ $+

    D*a)"o%(*#o E+'r!%ar*al r!al*ao "a !+'r!%a ! D!2!"%*4o% A)rW#ola%0

     A a)r*#$l($ra 2a 'ar(! a h*%(r*a o Bra%*l !%! o %!$ !%#obr*+!"(o0 No% a"o% 6

    2ora+ #ara#(!r*ao% '!lo $%o ! +-/$*"a%. a$bo% ! !2!"%*4o% a)rW#ola%. /$! 2o*

    ! r!al *+'or(X"#*a 'ara o a$+!"(o ! 'ro$,&o a)rW#ola ! #r!%#*+!"(o o %!(or "a

    r!)*&o S$l. S$!%(! ! C!"(ro;O!%(! o Bra%*l0 U+ (!r,o a% !'or(a,!% o 'aW% =! 'ro$(o% a)rW#ola%. 2or(al!#!"o #aa 4! +a*% !%%! %!(or /$! "&o 'ara !

    #r!%#!r a #aa a"o0

    O #o+=r#*o ! 'ro$(o% a)rW#ola% "o E%(ao o E%'Wr*(o Sa"(o #r!%#! a #aa a"o.

    $+a 'ro4a *%%o = 'ar(*#*'a,&o o !%(ao !+ 6 PIB 566 ! a#oro #o+ o

    IJSN0 Da 'o'$la,&o !#o"o+*#a+!"(! a(*4a 5K !%(&o *r!(a+!"(! l*)aa% -

    'ro$,&o a)rW#ola0 C!r#a ! K6 o% +$"*#W'*o% #a'*aba% 'o%%$!+ !%%a a(*4*a!

    !#o"+*#a0

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    D! a#oro #o+ o INCAPER a"o o a)ro"!)#*o "o E%(ao o E%'Wr*(o Sa"(o

    #h!)o$ a 'ro$*r !+ 5666 #!r#a ! .8 b*lh!% ! R!a*% !+ (!r+o% ! 4alor 

    a)r!)ao. !"4ol4!"o #!r#a ! 86 +*l '!%%oa%0 Co+ $+a %$'!r2W#*! /$!

    #orr!%'o"! a a'!"a% 6.8 o (!rr*(r*o "a#*o"al. o !%(ao a'ar!#! #o+o o

    %!)$"o 'ro$(or ! #a2= o 'aW%. o 'r*+!*ro !+ #a2= rob$%(a; #o"*lo"0 É (a+b=+ o

    %!)$"o 'ro$(or ! +a*or !'or(aor ! +a+&o 'a'a*a o Bra%*l0 Na 'ro$,&o !

    #o#o;a"&o. a'ar!#! "o4a+!"(! !+ 'r*+!*ro l$)ar0

    S!)$"o o !%($o o INCRA. o% !%(ab!l!#*+!"(o% r$ra*% o E%'Wr*(o Sa"(o

    %&o 2a+*l*ar!%0 E%%! !"or+! #o"(*")!"(! ! (rabalhaor!%

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    Para (a"(o. 2ora+ (ra,ao% o% %!)$*"(!% ob!(*4o% !%'!#W2*#o%1 a4al*ar a )!%(&o o

    !%(o/$!. a4al*ar a% !"(raa% ! %aWa% a% +!r#aor*a%. 4!r /$a*% %&o a% r!a*%

    "!#!%%*a! ! !2!($ar $+a #o+'ra. 2a!r $+a a4al*a,&o o% '!*o% ! 'ro$(o0

    2 HISTORICO DA EMPRESA@ ORGANIZAÇÃO

    507 HISTORICO

     A D!2!"%*4o% A)rW#ola% 2o* 2$"aa !+ o$($bro ! 7K. ! (*"ha #o+o a(*4*a!

    'r*"#*'al a r!'r!%!"(a,&o #o+!r#*al0

     

    E+ +a*o ! 7 4!*o a 'r*+!*ra )ra"! 'ar#!r*a. a ICI o Bra%*l. ho! S[")!"(a

    Sa\! P\bl*#a0 E+ $lho o +!%+o a"o. a !+'r!%a 2or+al*o$ #o+ a Ba[!r D*4*%&o

     A)rW#ola. ho! Ba[!r Cro'%#*!"#! o #o"(ra(o ! *%(r*b$*,&o !#l$%*4a 'ara o E%(ao

    o E%'Wr*(o Sa"(o. a"o $+ 'a%%o 2$"a+!"(al 'ara o %!$ #r!%#*+!"(o0

      Al=+ !%%a% 'ar#!r*a%. = *%(r*b$*ora "o E%(ao o E%'Wr*(o Sa"(o a% !+'r!%a%1

    Morla". Mo"%a"(o. O*/$*+*#a. No4ar(*% P!(. B*o;V!(. F!r%ol D*4*%&o N0A. I%la

    S!+!"(!%. S[")!"(a Sa\! '\bl*#a. V*l+or*" ! La4*oo0

     A($al+!"(! a D!2!"%*4o% #o"(a #o+ $+a !/$*'! #o+'o%(a #o+ +a*% ! 766

    #olaboraor!% *%(r*b$Wo% !+ %$a% o"! loa% *"%(alaa% "o% +$"*#W'*o% ! V*a"a.

    L*"har!%. S&o Ma(!$%. Mara(aW!%. S!rra. V!"a No4a o I+*)ra"(!. Mar!#halFlor*a"o. P*"h!*ro%. I(a)$a,$. I\"a ! Soor!(a+a0

     

     A D!2!"%*4o% = $+a !+'r!%a )!"$*"a+!"(! #a'*aba. #o+ (oa% a% %$a% a,!%

    4ol(aa% !#l$%*4a+!"(! 'ara o a)ro"!)#*o0

     A($ar "o +!r#ao ! #o+!r#*al*a,&o ! *%(r*b$*,&o ! D!2!"%*4o% A)rW#ola% r!/$!r 

    hab*l*a!. #o+'!(>"#*a. #o"%(a"(! (r!*"a+!"(o%. %!r al*aa 9% !"(*a!% 4*"#$laa%ao %!(or. 'ara +a"(!r;%! a($al*aa ! *"2or+aa %obr! a% "o4*a!% o +!r#ao0

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    505 MISSO

    Co+!r#*al*ar 'ro$(o% ! 'r!%(ar %!r4*,o% ! al(a /$al*a! ao% #l*!"(!%. $(*l*a"o;

    %! ! (!#"olo)*a% a!/$aa% ! %!)$ra% "a 'r!%!r4a,&o al*+!"(ar ! a+b*!"(al. a 2*+

    ! #o"(r*b$*r 'ara o !%!"4ol4*+!"(o %$%(!"(-4!l o a)ro"!)#*o0

    50 VISO

    S!r r!#o"h!#*a a(= 5678 #o+o a 'r*"#*'al !+'r!%a #a'*aba o a)ro"!)#*o.

    #o+'ro+!(!"o;%! #o+ a 'r!%!r4a,&o a+b*!"(al. %$%(!"(ab*l*a! ! /$al*a! "o

    a(!"*+!"(o ao% #l*!"(!%0

    50 VALORES

    • S!r É(*#o ] Pra(*#ar+o% !+ "o%%o% r!la#*o"a+!"(o% 'ar!% +ora*% /$! (!+ #o+o

    'r*"#*'*o o b!+ ! (oo%0 Fa!r o /$! = #!r(o0• S!r G!"(! ] Valor*ar+o% o 'r*+o #o+o a "% +!%+o%0 Fa!r a !+'r!%a o

    +!lhor a+b*!"(!0• S!r E+'r!!"!or ] Tra"%2or+ar+o% o a+b*!"(! 'ara 'ro+o4!r o !%!"4ol4*+!"(o

    %$%(!"(-4!l ! "o%%o% "!)#*o%0 Fa!r a#o"(!#!r #o+ r!%'o"%ab*l*a!0• S!r E#!l>"#*a ] B$%#ar+o% %!r o% +!lhor!% !+ ($o /$! 2a!+o%0 Fa!r a%

    +!lhor!% !%#olha%0

    508 NEGCIO DA EMPRESA

    Co+!r#*al*a,&o ! 'ro$(o% a)rW#ola% !+ )!ral0

    50 PRINCIPAIS PRODUTOS SERVIOS

     A D!2!"%*4o% (rabalha a($al+!"(! #o+ $+a )ra"! 4ar*!a! ! 'ro$(o% #o+o1

    L)- '1;,)- ; H!rb*#*a% ; S!+!"(!% 'ara 2orra)!*ra% ; S$'l!+!"(o% +*"!ra*% ;

    Pro$(o% V!(!r*"-r*o% ] F!r(*l*a"(!%0

    D'3'/)*+/ -8,1+.-/;I"%!(*#*a% ; F$")*#*a% ; H!rb*#*a% ; E%'alha"(!% ;

    N!+a(*#*a% ] A#ar*#*a%0

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    F',().)-('/  ; Gra"$lao% ; Fol*ar!% ; A+*"o-#*o% ; Corr!(*4o% ! %olo% ]

    S$b%(ra(o%0

    V'(',),)+/; L*"ha #o+'l!(a 'ara bo4*"o%. %$W"o%. !/^*"o%. a4!%. o4*"o%. #a'r*"o%

    ! a"*+a*% ! #o+'a"h*a0

    Carra'a(*#*a% ; E"!#(o#*a ; Q$*+!o(!r-'*#o% ; Ba#(!r*#*a% ; Va#*"a% ; H*)*!"!

    a"*+al0

    L)- )/1)-; Cloro )ra"$lao ; A#!%%r*o% ; El*+*"aor ol!o%*a! ; R!$(or PH ]

     Al)*#*a%0

    S''('/; S!+!"(!% Forra)!*ra% ; S!+!"(! ! +*lho ] Hor(al*,a%0

    C+(,+.' 9' ,-8-/ ;,%--/;Ra(*#*a% ; Bara(*#*a% ; For+*#*a% ; Ara#"W!o% ]

    Lar4*#*a% ] L!%+*#*a%0

     A,-'/ ' ('.-/; Far'ao% ; O4alao% ; Ara+!% Gal4a"*ao% ; Ara+!% 'ara #!r#a

    !l=(r*#a ; Coroalha% ' #$rra*% ! #$l($ra% a=r!a% ; D*%(a"#*aor ! #!r#a% ; T!la%

    Q$ara")$lar R!4!r(*a% ; T!la% ! Ala+brao ; T!la% #o+$"% 'ara '*"(!*ro%.

    )al*"h!*ro% ! +a")$!*r&o0 ; T!la% Pl-%(*#a% ! %o+br*(! ; Pr!)o% ! Gra+'o% 'ara

    #!r#a0

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    E;)-'(+/ 9' /'8;,-

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    Co+ o #r!%#*+!"(o o A)ro"!)#*o "o E%'Wr*(o Sa"(o. *"4!%(*or!% b$%#a+

    o'or($"*a! "!%%! +!r#ao. 2a!"o a%%*+ $+ +!r#ao #o+ )ra"!%

    #o"#orr!"(!%0

    No%%o% #o"#orr!"(!% *r!(o% %&o a% !+'r!%a%1 A)ro%ol. Ca%a o A$bo. D!2!"%*4o%.

     A)rW#ola%. F!rra+ A)rW#ola. L*"ha)ro ! N$(r*+a/0 E%%a% !+'r!%a% !%(&o %!*aa%

    "a #*a! ! L*"har!%. Soor!(a+a ! Ja)$ar=. ! 'o%%$!+ 'ro$(o% /$! #o"#orr!+

    *r!(a ! *"*r!(a+!"(!. $(*l*a"o 'ro$(o% )!"=r*#o% ! 'r!%(a,&o ! %!r4*,o %*+*lar 

    a(!"*+!"(o ao #l*!"(! !+ #a+'o0

    5076 LOCALIZAO DA EMPRESA

     A D!2!"%*4o% A)rW#ola% ! L*"har!% 2*#a lo#al*aa "a A40 Jo&o F!l*'! Cal+o". "

    8. C!"(ro. !+ L*"har!% ] ES0

    $0ANÁLISE DO DESEMPENHO ORGANIZACIONAL

    07 FATURAMENTO

    Fa($ra+!"(o a !+'r!%a "o% \l(*+o% 76 +!%!% #o+'arao ao +!%+o '!rWoo o

    a"o a"(!r*or0 A or)a"*a,&o a'r!%!"(a %*($a,&o 2*"a"#!*ra !/$*l*braa "o '!rWoo.#o+ #r!%#*+!"(o %$%(!"(-4!l *a"(! a 4*%&o o 'ro'r*!(-r*o0 A !+'r!%a 'r!2!r*$ "&o

    *%'o"*b*l*ar o %!$ l$#ro lW/$*o0

    MESES J- F'* M-, A%, M-) J; J;. A8+ S'( O;( T+(-.

    REALIZADO20$

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    Gr-2*#o 5; Fa($ra+!"(o +!"%alFo"(!1 D!2a)ro

    No a"o ! 567 a !+'r!%a 4!+ a'r!%!"(a"o $+a +=*a ! 2a($ra+!"(o +!"%al

    ! Rc 08K.6. +=*a o% \l(*+o% 76 +!%!%. #o"(ra Rc 7K056.56. +!%+o

    '!rWoo ! 567. #r!%#*+!"(o ! .70

    05 NdMERO DE CLIENTES E SEU PERFIL

    O "$+!ro ! #l*!"(!% a 2*l*al !%(a a#*+a ! 7866 #aa%(rao% "o ba"#o ! ao%0

    S!"o /$! 56 o% #l*!"(!% 'ar(*#*'a+ #o+ K6 o 2a($ra+!"(o0 Trabalha+o% #o+'ro$(or!% r$ra*%. '!#$ar*%(a%. r!4!"a% a)rW#ola%. $%*"a%. #oo'!ra(*4a% a)rW#ola% !

    4!"a% "o 4ar!o !+ *4!r%o% %!)+!"(o%0

    0 MODELO DE GESTO

    O +o!lo ! )!%(&o 'ar(! a *r!(or*a )!ral a +a(r* !*%(! $+ #o"%!lho /$! =

    #o+'o%(o '!la *r!(or*a )!ral ! o% )!r!"(!% a% 2*l*a*%. %&o 'ro)ra+aa% r!$"*!%

    (r*+!%(ra*% ao"! %&o aborao% 4-r*o% a%%$"(o%. $+ !l!% !%(- 9% !%(ra(=)*a% a

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    !%%a% !%(ra(=)*a% ! *+'la"(-;la%0

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    D*r!(or*a G!ralMa(r*P

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    S!r4*,o% G!ra*%

    Co"(rol! !E%(o/$! !

    S$'r*+!"(o%

    ER'!*,&o

    Mo(or*%(a%

    F*)$ra ; E%(r$($ra Or)a"*a#*o"alFo"(!1 Elaborao '!lo% a$(or!%

    0 Ne DE FUNCION@RIOS E POLTICA DE RH

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     A 2*l*al = #o+'o%(a 'or 7 2$"#*o"-r*o%0 A 'olW(*#a ! RH ao(aa '!la !+'r!%a %!

    ba%!*a !+ %al-r*o #o"*!"(! #o+ +!r#ao. a%%*%(>"#*a +=*#a. (r!*"a+!"(o% !

    #a'a#*(a,&o. 'ro+o,&o ! #ar)o%0

     08 POLTICA DE MARETING

     A 'olW(*#a ! +ar!(*") a !+'r!%a !%(a !+ 'ro'a)a"a% "a TV. r-*o%. r!4*%(a% o

    %!(or. 'ar(*#*'a,&o !+ 2!*ra% ! !4!"(o%. 'al!%(ra% ! (r!*"a+!"(o% )ra($*(a% ao%'ro$(or!% *4$l)a"o o% 'ro$(o% *r!(a+!"(! "o #a+'o. #r*a"o #a+'a"ha% !

    4!"a% 'ara 'a)a+!"(o 'rao %a2ra0

    0 POLTICA DE PREOS

     A !+'r!%a 'o%%$* $+a 2l!*b*l*a,&o !+ %$a 'olW(*#a ! 'r!,o%0 M$*(a% 4!!% 'r!#*%a

    ! $+ 'ro)ra+a 'ro+o#*o"al 'ara !(!r+*"ao% 'ro$(o% ! 2or+a a *"#!"(*4ar o%

    #o"%$+*or!% ! %$a !"(raa "o +!r#ao. %ao"al*a! (a+b=+ = $+ 2a(or 

    *"2l$!"#*a. !%#o"(o% 'or 4ol$+!%. !%#o"(o% 'ara a"(!#*'a,&o ! 'a)a+!"(o o$ 9

    4*%(a. #a+'a"ha% ! 4!"a% 'ara 'rao% %a2ra0

    0 FINANCEIRO

     A !+'r!%a 'o%%$* $+ )!r!"(! 2*"a"#!*ro. o +!%+o = r!%'o"%-4!l '!lo% #o"(rol!% !

    #o"(a% a r!#!b!r ! a 'a)ar. #$%(o%. 2a($ra+!"(o ! 2l$o ! #a*a0 É !laborao '!lo

    2*"a"#!*ro. !+o"%(ra(*4o% ! r!%$l(ao% "o 2*"al o +>%0

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     0K COMERCIAL

     A !/$*'! ! 4!"a% = 2or+aa 'or (=#"*#o% a)rW#ola% ! !")!"h!*ro% a)r"o+o%. /$!

    al=+ ! 4!"!r!+ o% 'ro$(o%. 'r!%(a+ a%%*%(>"#*a% o% 'ro$(or!%0 A !+'r!%a

    *%'o"*b*l*a ! (r!*"a+!"(o%. %!+*"-r*o%. 'ro)ra+a% ! 'r!+*a,&o0 Too% (>+

    #o"h!#*+!"(o ! %$a% +!(a% ! a +!(a a 2*l*al0 O #o+!r#*al (rabalha !+ #o"$"(o

    #o+ +ar!(*") 'ara /$! o% r!%$l(ao% %!a+ al#a",ao%0

    0 PRODUO E LOGSTICA

     A !+'r!%a *%'o"*b*l*a ! !%'a,o a!/$ao 'ara o ar+a!"a+!"(o ! %!$%

    'ro$(o%. ! 2or+a a 2a4or!#!r o a#!%%o ao% +!%+o%0 A lo)W%(*#a = b!+ lo#al*aa.

    a(!"!"o o %*%(!+a ! *%(r*b$*,&o o% 'ro$(o% ! 'o"(o ! 4!"a a!/$ao0

    076 USO DE TECNOLOGIA

     A !+'r!%a 'o%%$* %*%(!+a ! *"2or+a(*a,&o a!/$ao 9% %$a% "!#!%%*a!%0 A

    $(*l*a,&o a *"(!r"!( %! (or"o$ 'r*+or*al 'ara o %!$ "!)o#*o. 'o*% = $(*l*aa 'ara

    *4$l)a,&o ! %!$% 'ro$(o%0 A *"(!r"!( (a+b=+ = $(*l*aa 'ara !2!($ar %$a%

    #o+'ra% ! 4!"a%0

    077 POSICIONAMENTO NO MERCADO

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     A D!2!"%*4o% (!+ 'or ob!(*4o 'a%%ar 'ara %!$% #l*!"(!% /$! ao a/$*r*r $+ 'ro$(o

    !l! !%(a a/$*r*"o al)o ! /$al*a!. al)o /$! ! 2a(o a(!"a %$a% "!#!%%*a!% !

    lh! (ra)a l$#ro%. a !+'r!%a ao(o$ %!$% 4!"!or!% #o+o #o"%$l(or!% (=#"*#o%.

    'o*% = *%%o /$! !l!% 2a!+ "a% la4o$ra% ! *"(!r"a+!"(!. a 4!"a = o r!%$l(ao

    !%%a #o"%$l(or*a0 Por (rabalhar #o+ 'ro$(o% !%'!#*a*% ! 'r*+!*ra l*"ha. #o+ "o(a

    2*%#al. r!#!*($-r*o a)ro"+*#o !4*a+!"(! a%%*"ao '!lo r!%'o"%-4!l (=#"*#o.

    #olo#a a !+'r!%a !+ $+a 'o%*,&o ! %!)$ra",a ! #o"2*ab*l*a! '!ra"(! ao%

    #l*!"(!%%

    075 AN@LISE SOT DA EMPRESA

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    F*)$ra ; A"-l*%! S`o(Fo"(!1 D!2a)ro

    07 DIAGNSTICO GERAL

     A !+'r!%a ! +oo )!ral +o%(ra /$! al)$"% %!(or!% !%(&o %!"o +$*(o b!+

    (rabalhao%. +!lhora"o o !%!+'!"ho ! a #o+'!(*(*4*a! "o %!(or !

    a)ro"!)#*o. 'or=+ o "W4!l ! 'ro$(o% 4!"#*o% "a !+'r!%a D!2!"%*4o% A)rW#ola%

    L(a. 'r!#*%a+ %!r +!lhor a+*"*%(rao%. - /$! 'o%%$!+ 'ro$(o% ! al(o #$%(o. !'o! %o2r!r 'r!$Wo%0 O #o"(rol! ! !%(o/$! ! 4al*a!% 'r!#*%a %!r $+a 'r*or*a!

    'ara !(!#(ar 'o%%W4!*% 2alha%. 'ara a%%*+ +o%(rar o"! r!al+!"(! !%(a o !rro. !

    +!lhor r!%ol4!r !%%! )ra"! 'robl!+a0

    5# FUNDAMENTAÇÃO TE4RICA

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     A F$"a+!"(a,&o (!r*#a = $+a !(a'a 2$"a+!"(al 'ara !!#$,&o ! $+

    *a)"%(*#o. 'o*% %! (ra(a ! $+a %!)+!"(a,&o a% (!or*a% !"#o"(raa%. #o+

    !%#lar!#*+!"(o% o% (!+a% (rabalhao%. 'or(a"(o o (rabalho = +!lhor !%!"4ol4*o.

    #r*a $+ !%#lar!#*+!"(o o (!+a 'ro'o%(o0

     A 2$"a+!"(a,&o (!r*#a "&o = $+ r!%$+o. ! %*+ $+a a'r!%!"(a,&o a% *=*a%

    'r!%!"(!% "o (rabalho. +o%(ra"o a r!la,&o #o+ o (!+a. a"o $+ +a*or 

    !%#lar!#*+!"(o ao l!*(or0

    Too (rabalho 'r!#*%a !%(ar 2$"a+!"(ao a al)$+a (!or*a. "o% '!r+*(! $+a r!4*%&o

    a l*(!ra($ra. /$! '!r+*(! #o+'arar. #o"(!($al*ar ! )!"!ral*ar !%#ob!r(a%0Para MOREIRA ! CALEFFE 566K. '0 5 #*(ao 'or S*l4a.

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    a$(or!% a %!r $(*l*ao !2*"*r o /$! = *+'or(a"(!0 N!%(a hora a 'ar(*#*'a,&o o

    Or*!"(aor = 2$"a+!"(al 'ara or*!"(ar o al$"o !+ /$a*% a$(or!% ! (!(o% !4!+

    !*#ar +a*% %$a a(!",&o

    No% #a'W($lo% a r!4*%&o a l*(!ra($ra ] 'o*% #aa #a'W($lo (!+ o %!$ ] *"#l$!+;%!

    ($o o /$! = *+'or(a"(! 'ara

    b a "&o ob%!r4X"#*a a% "or+a% (=#"*#a% ! r!a,&o o /$! *"#l$!+ a 2al(a !

    #*(a,&o a% obra% o a$(or0

    # a "&o *"#l$%&o ! b*bl*o)ra2*a $(*l*aa o /$! 'o! 'r!$*#ar o al$"o. a2*"al !%(-

    %! a'r*+ora"o ! *=*a% /$! "&o %&o %$a%

    a 2*a,&o "a% *=*a% ! $+ o$ o*% a$(or!%. o /$! !+'obr!#! a r!a,&o

    ! o (!(o "&o 'o! %!r $+a #'*a ! #ola

    2 a 2al(a ! $+a l!*($ra #rW(*#a %obr! a% obra% $(*l*aa%0

    Por(a"(o a 2$"a+!"(a,&o (!r*#a ba%!*a;%! "o% 'r*"#*'a*% (!+a% /$! %!r&o

    a'r!%!"(ao%1 Co"%$l(or*a E+'r!%ar*al. D*a)"%(*#o E+'r!%ar*al. F$",!%

    E+'r!%ar*a%. Or)a"*a,!%. S*%(!+a% ! M=(oo%. (!"o #o+o ba%! 2o"(!%b*bl*o)r-2*#a% ! 4-r*o% a$(or!%0

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    07 CONSULTORIA EMPRESARIAL

    No *a a *a a% !+'r!%a% %$r)! $+a %!r*! ! 'robl!+a%. /$! a'!%ar o% )!%(or!%

    #o"h!#!r!+. "&o 'o%%$!+ (!+'o ! #o"*,!% ! r!%ol4>;la%. "&o 'o%%$!+ (!+'o

    ! a#o+'a"har (oa% a% *"2or+a,!% "!#!%%-r*a% 'ara #o"$*r a% a(*4*a!% !

    2or+a 'ro$(*4a0 Por(a"(o = "!#!%%-r*o o a'o*o ! 'ro2*%%*o"a*% !%'!#*al*ao%. ! =

    "!%%! +o+!"(o /$! %$r)! $+ Co"%$l(or E+'r!%ar*al. 'ro2*%%*o"al /$!. 'or %!$

    %ab!r ! %$a !'!r*>"#*a. = 'ro#$rao 'ara ar o$ 2or"!#!r #o"%$l(a% (=#"*#a%. a"o

    $+ *a)"%(*#o a %a\! ! !2*#*>"#*a a !+'r!%a. 'ro#$ra"o %ol$,&o *"o4aora.!#o"+*#a ! r-'*a0

    S!)$"o o I"%(*($(!o2 Ma"a)!+!"( Co"%$l(a"(% a I")la(!rra. #*(ao 'or S*l4a 5677.

    a #o"%$l(or*a E+'r!%ar*al =1 "#*a a !+'r!%a 'ara 'la"!ar ! r!al*ar a,!% !2!(*4a%0

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    O Co"%$l(or = o 'ro2*%%*o"al #a'a ! !%!"4ol4!r #o+'or(a+!"(o%. a(*($!% !

    'ro#!%%o% /$! 'o%%*b*l*(!+ 9 !+'r!%a (ra"%a#*o"ar 'roa(*4a ! *"(!ra(*4a+!"(! #o+

    o% +a*% *4!r%o% 2a(or!% o a+b*!"(! !+'r!%ar*al0

     A #o"%$l(or*a = $+a !%'=#*! ! '%*/$*a(r*a "&o l*#!"#*aa0 E+ 'r*+!*ro l$)ar o$4!;%! $+a /$a"(*a! *"a$*(a ! #o*%a% a r!%'!*(o a% 4*a% 'ar(*#$lar!%o #l*!"(!. +$*(a% a% /$a*% ! 2a(o "&o %! !%#$(a. 'or=+ !+ al)$"% #a%o%o% 2a(o% %&o (&o !%'a"(o%o% /$! %!+ /$! %! '!r#!ba - %! !%(- (!"o $+r!la#*o"a+!"(o '!%%oal #o+ o #l*!"(! o /$! = ! )ra"! 4al*a. 'o*% %!!%(ab!l!#! $+a r!la,&o #o"2*a"(! ! a)ra-4!l DRUCER.7. '0 760C*(ao 'or B!l2or(. 566. '050

    O a+b*!"(! or)a"*a#*o"al = 2or+ao (a"(o '!lo a+b*!"(! !(!r"o /$a"(o o

    a+b*!"(! *"(!r"o0 Co"2or+! N!4!% 7K. o a+b*!"(! !(!r"o o$ +a#ro a+b*!"(! =

    2or+ao 'or 2a(or!% )loba*% ! 2a(or!% r!la#*o"ao% ao "!)#*o0 Fa(or!% PolW(*#a%.

    (!#"ol)*#a%. Var*-4!*% !#o"+*#a% ! %o#*a*%. #o"#orr!"(!%. 2or"!#!or!% ! #l*!"(!%

    #o+'!+ !%%! a+b*!"(!0

    F*)$ra 670Ma#ro A+b*!"(!Fo"(!1 Ch*a4!"a(o 566. '0 K5

    No a+b*!"(! *"(!r"o = olhar 'ara !"(ro a or)a"*a,&o. r!'r!%!"(a a%'o(!"#*al*a!% 'o"(o% 2or(!% ! 4$l"!rab*l*a!% 'o"(o% 2ra#o% !%!"4ol4*a% '!la

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    *"%(*($*,&o abra")!"o "&o % %!$% %*%(!+a%. +a% (a+b=+ o% r!#$r%o% h$+a"o%.

    +a(!r*a*%. 2W%*#o%. !(#00 B$%#a a"al*%ar a% 'r*"#*'a*% -r!a% ! 2$",!% a or)a"*a,&o.

    r!al*ar $+a a"-l*%! SOT0

    S!)$"o Roo ! Co$(o 566K. #*(ao Mar(*"% 5675 o +=(oo SOT %! ba%!*a !+

    "$+a a"-l*%! #o+ ba%! "o% #r*(=r*o%. 2or,a%. 2ra/$!a%. a+!a,a% ! o'or($"*a!%.

    ! $+a !+'r!%a. a"-l*%! (a"(o *"(!r"a /$a"(o !(!r"a. /$! 4*%a !a+*"ar %! a

    !%(ra(=)*a or)a"*a#*o"al ao(aa !%(a !+ #o"2or+*a! #o+ a% "!#!%%*a!% !

    $+ a+b*!"(! #o+'!(*(*4o0

    F*)$ra 5; A+b*!"(! Or)a"*a#*o"alFo"(!1 C!r(o P!(!r. 5668. '5

     A(ra4=% ! $+a a"-l*%! SOT = 'o%%W4!l #o"h!#!r /$al a 'o%*,&o a !+'r!%a "o

    +!r#ao. o% 2a(or!% !(!r"o% ! $+a or)a"*a,&o !%(&o 2ora o #o"(rol! ! $+

    )!%(or. 'o!+ 'ro4o#ar a+!a,a% o$ o'or($"*a!%. "!%%! #a%o = "!#!%%-r*o

    !%!"4ol4!r 'la"o !%(ra(=)*#o /$! 4!"ha a a'ro4!*(ar !%%a% o'or($"*a!% !*+*"$*r o "\+!ro ! a+!a,a% 'ara o "!)#*o0 A%%*+ #o+o o% 2a(or!% !(!r"o%

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    *"2l$!"#*a+ "a or)a"*a,&o. o% 2a(or!% *"(!r"o% (a+b=+. a% For,a% %&o o /$! a

    !+'r!%a 2a +!lhor ! %$a% Fra/$!a% %&o %$a% l*+*(a,!%0

    O% Ob!(*4o% ! 4a"(a)!"% a a"-l*%! SOT %&o1

    • E2!($ar $+a %W"(!%! a% a"-l*%!% *"(!r"a% ! !(!r"a%

    • I!"(*2*#ar !l!+!"(o% #ha4! 'ara a )!%(&o a !+'r!%a. o /$! *+'l*#a

    !%(ab!l!#!r 'r*or*a!% ! a($a,&o

    • Pr!'arar o',!% !%(ra(=)*#a%1 R*%#o%Probl!+a% a r!%ol4!r

    • É !l! /$!+ 2a o *a)"%(*#o a !+'r!%a0 For(al!#! o% 'o"(o% 'o%*(*4o%.

    *"*#a /$a*% o% 'o"(o% !4!+ +!lhorar. +o%(ra a% #ha"#!% ! #r!%#*+!"(o.

    a$+!"(a"o a% o'or($"*a!% ! !*a !+ al!r(a *a"(! ! r*%#o%0

    S!)$"o M^ll!r 566. #*(ao Mar(*"% 5675

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    D*a)"%(*#o = $+a ra*olo)*a a %*($a,&o a($al a !+'r!%a $"(a+!"(! #o+ %!$

    %*%(!+a ! )!%(&o a($al0 Segundo Rosa (2001, p. 10) citado por Lima (2010) o

    diagnóstico permite uma visão integrada e articulada da organização ou de umproblema específico, resultando em mais agilidade para superar os obstáculos,

    melhor direcionamento dos investimentos.

    Po%*#*o"a+!"(o +a*% #laro 'ara +a*or +ob*l*a,&o ! !"4ol4*+!"(o a%!/$*'!% 'ara a(*")*r o% ob!(*4o% !%'!rao%. 'r!#*%a+o% %ab!r ! o"! o%'robl!+a% 4>+ ! 'or /$>0 S a%%*+ 'o!r!+o% *"(!r4*r +a*%'ro$(*4a+!"(! 'ara a +!lhor*a o% r!%$l(ao%0 ROSA 5667. '0 76. #*(ao'or L*+a 56760

    Para Ro%a 5667. '0 8 citado por Lima (2010)"#*a?0 Por(a"(o = 'o%%W4!l 2a!r $+a

    a"-l*%! )lobal a !+'r!%a. *!"(*2*#ar %!$% 'robl!+a% a(ra4=% !

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    2!*(a% 'o!+ (or"ar a !+'r!%a +a*% #o+'!(*(*4a ! !2*#*!"(!. #o+ +a*or !%(a/$! "o

    +!r#ao0

     Al=+ a% 2$",!% !+'r!%ar*a*% /$! %&o ! %$+a *+'or(X"#*a 'ara $+a !+'r!%a.

    *r!+o% aborar (a+b=+ ! 2or+a +a*% !%'!#W2*#a. a )!%(&o ! !%(o/$!. (!"o !+

    4*%(a o *a)"%(*#o r!al*ao. (!r a'o"(ao al)$"% 'ro#!%%o% "!%(! %!(or. /$!

    +!r!#!+ a(!",&o o% )!%(or!% a !+'r!%a. #$o !%($o (!r*#o %!r- a'ro2$"o

    "!%(! #a'W($lo0

    0 GESTO DE ESTOQUE

    É ! #o"h!#*+!"(o )!ral ! /$! (oa% a% or)a"*a,!% !4!+ (!r $+ al+oar*2ao.

    $+ #o"(rol! ! %!$% '!r(!"#!%. %!$% !%(o/$!%. 'ara 'o!r a+*"*%(rar b!+ ($o /$!

    !"(ra ! %aW "a or)a"*a,&o0 Por *%%o o )!r!"#*a+!"(o ! !%(o/$! = *+'or(a"(W%%*+o

    'ara a% or)a"*a,!%0 O )!r!"#*a+!"(o ! !%(o/$! %$r)*$ 'ara %$'r*r $+a

    "!#!%%*a! a% !+'r!%a% ! #o"(rolar ($o /$! %! 'a%%a4a #o+ o% +a(!r*a*%. o

    '!rWoo ! #aa $+ !"(ro o% ar+a="%. a /$a"(*a! +a"(*a !+ #aa

    #o+'ar(*+!"(o. /$a"o '!*r "o4a+!"(! a/$!l! 'ro$(o0

    S!)$"o Bo`!r%o ! Clo%% 5667 '058 ] 588. #*(ao 'or Pa%#oal 566K. '075.

    *!+ /$! o )!r!"#*a+!"(o ! !%(o/$! = o 'ro#!%%o *"(!)rao '!lo /$al %&o

    ob!!#*a% 9% 'olW(*#a% a !+'r!%a ! a #a!*a ! 4alor #o+ r!la,&o ao% !%(o/$!%0

     A abora)!+ r!a(*4a o$ 'ro4o#aa $%a a !+a"a o% #l*!"(!% 'ara !%lo#ar o%

    'ro$(o% 'or +!*o o% #a"a*% ! *%(r*b$*,&o0 U+a 2*lo%o2*a al(!r"a(*4a = a

    abora)!+ ! 'la"!a+!"(o. /$! 'ro!(a a +o4*+!"(a,&o ! o !%(*"o o% 'ro$(o%'or +!*o o% #a"a*% ! *%(r*b$*,&o. ! #o"2or+*a! #o+ a !+a"a 'ro!(aa !

    #o+ a *%'o"*b*l*a! o% 'ro$(o%0 U+a (!r#!*ra abora)!+. hWbr*a = $+a

    #o+b*"a,&o a% $a% 'r*+!*ra%. r!%$l(a"o "$+a% 7 2*lo%o2*a% ! )!r!"#*a+!"(o

    ! !%(o/$!% /$! r!%'o"! ao% a+b*!"(!% ! +!r#ao ! o% 'ro$(o%0

     E"(!"!;%! 'or 'olW(*#a ! !%(o/$! o #o"$"(o ! a(o% *r!(*4o% /$! !%(ab!l!#!+.

    ! 2or+a )lobal ! !%'!#W2*#a. 'r*"#W'*o%. *r!(r*!% ! "or+a% r!la#*o"aa% ao

    )!r!"#*a+!"(o0 E+ /$al/$!r !+'r!%a. a 'r!o#$'a,&o a )!%(&o ! !%(o/$!% !%(-

    !+ +a"(!r o !/$*lWbr*o !"(r! a% *4!r%a% 4ar*-4!*% #o+'o"!"(!% o %*%(!+a. (a*%

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    #o+o1 #$%(o% ! a/$*%*,&o. ! !%(o#a)!+ ! ! *%(r*b$*,&o "W4!l ! a(!"*+!"(o

    a% "!#!%%*a!% o% $%$-r*o% #o"%$+*or!% !(#0

    Lo)o. )!r*r !%(o/$!% !#o"o+*#a+!"(! #o"%*%(! !%%!"#*al+!"(! "a 'ro#$ra a

    ra#*o"al*a! ! !/$*lWbr*o #o+ o #o"%$+o. ! (al +a"!*ra /$! a% "!#!%%*a!%

    !2!(*4a% ! %!$% #o"%$+*or!% %!a+ %a(*%2!*(a% #o+ +W"*+o #$%(o ! +!"or r*%#o !

    2al(a 'o%%W4!l ! %!a a%%!)$raa a %!$% #o"%$+*or!% a #o"(*"$*a! !

    2or"!#*+!"(o ! o 4alor ob(*o '!la #o"(*"$*a! ! 2or"!#*+!"(o !4! %!r *"2!r*or a

    %$a 'r'r*a 2al(a0 G!r!"#*a+!"(o ! !%(o/$! "aa +a*% = o /$! 2a!r $+ (o(al

    'la"!a+!"(o ! #o+o #o"(rolar o% +a(!r*a*% !"(ro a or)a"*a,&o. (rabalha"o

    !a(a+!"(! !+ #*+a o /$! a !+'r!%a "!#!%%*(a 'ara a% !(!r+*"aa% -r!a% !!%(o#a)!+. ob!(*4a"o +a"(!r o !/$*lWbr*o !"(r! !%(o/$! ! #o"%$+o0 V*a"a 5665 '0

    77K #*(ao 'or Pa%#oal. 566K. '0 7

    08 FUNO DO CONTROLE DE ESTOQUE

     A 2$",&o o !%(o/$! !4! !%(ar b!+ #lara ! !2*"*a. 'o*% o !%(o/$! (!+ 4ar*a%2$",!%. %!"o $+ o% 2a(or!% 'r*+or*a*% = 'la"!ar ! #o"(rolar "$+a boa

    a+*"*%(ra,&o !"(ro o 'ro#!%%o 'ro$(*4o0 Pr!o#$'a;%! #o+ o% 'robl!+a%

    /$a"(*(a(*4o% ! 2*"a"#!*ro% o% +a(!r*a*%. %!a+ !l!% +a(=r*a% 'r*+a%.+a(!r*a*%

    a$*l*ar!%.+a(!r*a*% !+ 'ro#!%%o% o$ 'ro$(o a#abao0 O% !%(o/$!% ! 'ro$(o

    a#abao +a(=r*a 'r*+a% ! +a(!r*a*% !+ 'ro#!%%o "&o 'o!+ %!r 4*%(o #o+o

    *"!'!"!"(!%0

    Q$a*%/$!r /$! %!a+ a% !#*%!% (o+aa% %obr! $+ o% (*'o% ! !%(o/$!%. !la%

    (!r&o *"2l$!"#*a %obr! o% o$(ro% (*'o% ! !%(o/$!. !%(a r!)ra 9% 4!!% = !%/$!#*a

    "a% !%(r$($ra% ! or)a"*a,&o +a*% (ra*#*o"a*% ! #o"%!r4aora%0 D*a%. 7

    #*(ao 'or Sa"(o% !( al. 5660

     A 2$",&o o #o"(rol! ! !%(o/$! = +a*+*ar o !2!*(o l$br*2*#a"(! "o 2!!ba# !

    4!"a% "&o r!al*aa%. a$a"o "o a$%(! o 'la"!a+!"(o ! 'ro$,&o0 A

    a+*"*%(ra,&o o #o"(rol! ! !%(o/$! !4! +*"*+*ar o #a'*(al (o(al *"4!%(*o !+

    !%(o/$!. 'o*% !l! = #aro ! a$+!"(a #o"(*"$a+!"(!. $+a 4! /$!. o #$%(o 2*"a"#!*ro

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    (a+b=+ %! !l!4a0 U+a !+'r!%a "&o 'o!r- (rabalhar %!+ !%(o/$!. 'o*%. %$a

    2$",&o a+or(!#!ora !"(r! 4-r*o% !%(-)*o% ! 'ro$,&o 4a* a(= a 4!"a 2*"al o

    'ro$(o0 So+!"(! al)$+a% +a(=r*a% 'r*+a% (>+ a 4a"(a)!+ ! !%(o#ar. !+ ra&o

    a *"2l$>"#*a a !"(r!)a o 2or"!#!or0 O$(ra% +a(=r*a% 'r*+a% !%'!#*a*%. o

    2or"!#!or 'r!#*%a ! 4-r*o% *a% 'ara 'ro$*;la0 O #o"(rol! ! !%(o/$! = ! %$+a

    *+'or(X"#*a 'ara a !+'r!%a. !+ ra&o /$! %! #o"(rola o !%'!rW#*o. !%4*o%.

    a'$ra+;%! 4alor!% 'ara 2*"% ! a"-l*%!. b!+ #o+o. a'$ra o !+a%*ao *"4!%(*+!"(o.

    o /$al 'r!$*#a o #a'*(al ! )*ro0 Q$a"(o +a*or = o *"4!%(*+!"(o. (a+b=+ +a*or = a

    #a'a#*a! ! a r!%'o"%ab*l*a! ! #aa %!(or a !+'r!%a0

    O% ob!(*4o% o% !'ar(a+!"(o% ! #o+'ra%. ! 'ro$,&o. ! 4!"a% ! 2*"a"#!*ro.!4!r&o %!r #o"#*l*ao% '!la a+*"*%(ra,&o ! #o"(rol! ! !%(o/$!. %!+ 'r!$*#ar a

    o'!ra#*o"al*a! a !+'r!%a0 A r!%'o"%ab*l*a! a *4*%&o ! !%(o/$!% - =

    a"(*)a o% +a(!r*a*% #a!+ %obr! o al+oar*2!. /$! !la '!la% r!'o%*,!%

    "!#!%%-r*a%0

    Na a+*"*%(ra,&o +o!r"a. a r!%'o"%ab*l*a! o !%(o/$! 2*#a %ob $+a \"*#a

    '!%%oa0 O% !'ar(a+!"(o% (ra*#*o"a*% 2*#a+ l*4r!% !%(a r!%'o"%ab*l*a! ! 'o!+!*#ar;%! 9 %$a 2$",&o 'r*+-r*a0

    O ob!(*4o o #o"(rol! ! !%(o/$! = o(*+*ar o *"4!%(*+!"(o !+ !%(o/$!.

    a$+!"(a"o o $%o o% +!*o% *"(!r"o% a !+'r!%a. *+*"$*"o a% "!#!%%*a!% !

    #a'*(al *"4!%(*o0 O !%(o/$! o 'ro$(o a#abao. +a(=r*a;'r*+a ! +a(!r*al !+

    'ro#!%%o "&o %!r&o 4*%(o% #o+o *"!'!"!"(!%0 Toa% a% !#*%!% (o+aa% %obr!

    $+ o% (*'o% ! !%(o/$! *"2l$!"#*ar&o o% o$(ro% (*'o%0 j% 4!!% a#aba+ %!!%/$!#!"o !%%a r!)ra "a% !%(r$($ra% ! or)a"*a,&o +a*% (ra*#*o"a*% !

    #o"%!r4aora%0

    O #o"(rol! ! !%(o/$! (!+ (a+b=+ o ob!(*4o ! 'la"!ar. #o"(rolar ! r!'la"!ar o

    +a(!r*al ar+a!"ao "a !+'r!%a0 S!)$"o Corr>a G*a"!%* Cao" 7. #*(ao

    'or Sa"(o% !( al. 566. (o/$!% %&o a#\+$lo% ! r!#$r%o% +a(!r*a*% !"(r! 2a%!%

    !%'!#W2*#a% ! 'ro#!%%o ! (ra"%2or+a,&o0 E%%!% a#\+$lo% ! +a(!r*a*% (>+ $+a

    'ro'r*!a! 2$"a+!"(al. 'o*% o% !%(o/$!% 'ro'or#*o"a+ *"!'!">"#*a 9% 2a%!%

    o% 'ro#!%%o% ! (ra"%2or+a,&o !"(r! o% /$a*% %! !"#o"(ra+0 Q$a"(o +a*or!% o%

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    !%(o/$!% !"(r! a% $a% 2a%!% %&o "o %!"(*o ! /$! *"(!rr$',!% !+ $+a "&o

    a#arr!(a+ *"(!rr$',&o "a o$(ra0

    S!)$"o Mar(*"% 566. #*(ao 'or Sa"(o%.!( al. 566 a% 'r*"#*'a*% 2$",!% !

    !%(o/$! %&o1

    a Gara"(*r o aba%(!#*+!"(o ! +a(!r*a*% 9 !+'r!%a. "!$(ral*a"o o% !2!*(o% !1

    !+ora o$ a(ra%o "o 2or"!#*+!"(o ! +a(!r*a*%. %ao"al*a!% "o %$'r*+!"(o. r*%#o%

    ! *2*#$la! "o 2or"!#*+!"(o

    b Pro'or#*o"ar !#o"o+*a% ! !%#ala%1 a(ra4=% a #o+'ra o$ 'ro$,&o !+ lo(!%!#o"+*#o%. '!la 2l!*b*l*a! o 'ro#!%%o 'ro$(*4o. '!la ra'*! ! !2*#*>"#*a "o

    a(!"*+!"(o 9% "!#!%%*a!%0

    S!)$"o CHING. 5667. '0 . 'la"!ar o !%(o/$!. a% /$a"(*a!% ! +a(!r*a*% /$!

    !"(ra+ ! %a!+. a% ='o#a% !+ /$! o#orr!+ !"(raa% ! %aWa%. o (!+'o !+ /$!

    !#orr! !"(r! !%%a% ='o#a% ! o% 'o"(o% ! '!*o% ! +a(!r*a*% %&o ob!(*4o% a

    )!%(&o ! !%(o/$!%0E (a*% ob!(*4o% 'o!+ %!r a(*")*o% '!la #o"%!#$,&o a% %!)$*"(!% 2$",!%

    b-%*#a%1

    • Fa!r o #-l#$lo o !%(o/$! +W"*+o• Fa!r o #-l#$lo o lo(! ! %$'r*+!"(o• Fa!r o #-l#$lo o !%(o/$! +-*+o• Ma"(!r a($al*aa a 2*#ha ! !%(o/$!• R!'la"!ar o% ao% /$a"o ho$4!r ra!% 'ara +o*2*#a,!%• E+*(*r %ol*#*(a,!% ! #o+'ra /$a"o a(*")*r 'o"(o ! r!%%$'r*+!"(o• R!#!b!r o +a(!r*al o 2or"!#!or• I!"(*2*#ar o +a(!r*al ! ar+a!"-;lo• Co"%!r4ar o +a(!r*al !+ #o"*,!% a!/$aa%• E"(r!)ar o +a(!r*al +!*a"(! r!/$*%*,&o•  A($al*ar a 2*#ha ! !%(o/$! ! )$arar a o#$+!"(a,&o ! +o4*+!"(a,&o o

    +a(!r*al• Or)a"*ar o al+oar*2ao ! +a"(!r %$a or)a"*a,&o0

    0 TÉCNICAS DE GESTO DE ESTOQUES

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    I"%!r*r (!(o

    007 Just InTime JIT

    O JIT = $+a (=#"*#a a'o"!%a ! 2o* #r*ao "a =#aa ! 6 '!la To[o(a Mo(or%

    Co+'a"[0 V*%a 'ro$*r b!"% ! %!r4*,o% !a(a+!"(! "o +o+!"(o !+ /$! %&o

    "!#!%%-r*o%. "aa !4! %!r #o+'rao. 'ro$*o a"(!% o %!$ !a(o +o+!"(o.

    %!+'r! #o+ 'r*"#W'*o% ! /$al*a!. 4!lo#*a!. #o"2*ab*l*a!. 2l!*b*l*a! !

    #o+'ro+*%%o. a(!"!"o %$a !+a"a *"%(a"(a"!a+!"(!0

    V*%a a(!"!r a !+a"a *"%(a"(a"!a+!"(!. #o+ /$al*a! ! %!+!%'!rW#*o%0 El! 'o%%*b*l*(a a 'ro$,&o !2*#a !+ (!r+o% ! #$%(o. a%%*+#o+o o 2or"!#*+!"(o a /$a"(*a! "!#!%%-r*a ! #o+'o"!"(!%. "o+o+!"(o ! !+ lo#a*% #orr!(o%. $(*l*a"o o +W"*+o ! r!#$r%o% CHING.5667. '0 K0

    O JIT b$%#a (rabalhar #o+ a /$a"(*a! +W"*+a ! !%(o/$! "!#!%%-r*a ao

    a(!"*+!"(o a !+a"a a !+'r!%a0 Par(!;%! o 'r*"#W'*o /$!. /$al/$!r 

    /$a"(*a! +a*or /$! o +W"*+o "!#!%%-r*o ! /$al/$!r (!+'o ! (rabalho a#*+a o

    !%%!"#*al 9 'ro$,&o %&o #o"%*!rao !%'!rW#*o. !%%a +a"!*ra #o"%!)$!

    !l*+*"ar '!ra% ! !%'!rW#*o%. $(*l*a"o o +W"*+o ! *"%$+o%0

    O %$#!%%o o %*%(!+a JIT !%(a r!la#*o"ao 9 r!$,&o ! 2or"!#!or!%. o /$! 2a#*l*(a

    "o% #o"(ra(o% ! lo")o 'rao. !"(r!)a% 2r!/^!"(!%. r!$ o (!+'o ! a(!"*+!"(o

    #o+ %ol*#*(a,!% 2l!W4!*% ! 'ro$(o% ! /$al*a!0

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    Fo"(!1 S(a# ')08. #*(ao 'or Ma*a. A"r=0

    S!)$"o Ch*") 5677 #*(ao 'or Ma(o% 566K. o %*%(!+a JIT 4*%a 9 r!$,&o o

    #$%(o ! #o+'ra%. a *+*"$*,&o o "\+!ro ! 2or"!#!or!% ! b$ro#ra#*a a r!$,&o

    o% "W4!*% ! !%(o/$! !. #o"%!/^!"(!+!"(!. r!$,&o o !%'a,o 2W%*#o 'ara

    !%(o#a)!+. l!a (*+! r!$*o. +!lhor!% "W4!*% ! %!r4*,o% ao #l*!"(! ! r!$,&o a

    '!ra ! +a(=r*a%;'r*+a% ! r!2$)o0

    O %$#!%%o a To[o(a %! !$ a 'ar(*r ! al)$+a% 2!rra+!"(a% $(*l*aa% !+ (oo o

    +$"o1 Ta( (*+!. a"a". a*!" !"(r! o$(ra%0

    0050Ta( T*+!

    E%%! 'ro#!%%o 4*%a #o"(rolar o (!+'o "!#!%%-r*o 'ara a 'ro$,&o ! !(!r+*"ao

    'ro$(o. o$ %!a. o r*(+o ! 'ro$,&o0 A )!%(&o o (!+'o = !%%!"#*al "o %*%(!+a !

    'ro$,&o. 'or(a"(o

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    00a"ba"

    a"ba" = $+a 'ala4ra a'o"!%a /$! %*)"*2*#a #ar(&o. /$! #o"%*%(! k"o %!"(*o !

    a4*%ar. +a"ar 2a!r. #obrark0 PAOLESCHI. 567 '0 780

    Para /$! o% ob!(*4o% a JIT %!a+ al#a",ao%. o$ %!a. !%(o/$! !ro. /$al*a!

    '!r2!*(a. %!+ !%'!rW#*o "o (rabalho. a (=#"*#a o a"ba" '!r+*(! $+ #o"(rol!

    !(alhao ! (oa a 'ro$,&o. a$a a *"*#ar o a"a+!"(o ! 'ro$,&o !+ %!r*!.

    %&o #olo#ao% #ar(!% #o+ *"*#a,!% a% (ar!2a% a %!r!+ !!#$(aa% #o+o

    O a"ba"a)*l*a a !"(r!)a ! a 'ro$,&o0 PAOLESCHI !%#r!4! o% ob!(*4o% o

    %*%(!+a a"ba"1

    70 M*"*+*ar o *"4!"(-r*o !+ 'ro#!%%o ! o% !%(o/$!% ! 'ro$(o% a#abao%50 D*+*"$*r o 2l$o a% +a(=r*a% !+ 'ro#!%%o. 4*%a"o 2a#*l*(ar o %!$ #o"(rol!0 R!$*r l!a (*+! ! 'ro$,&o

    0 E4*(ar o !%(o/$! ! '!,a% !"(r! o% 'ro#!%%o% 'or a$+!"(o o$ /$!a o4ol$+! ! 'ro$,&o

    80 D!%#!"(ral*ar o #o"(rol! a 2-br*#a. a"o 'o!r!% ao% o'!raor!% !

    %$'!r4*%or!% ! -r!a 'ara !2!($ar!+ %$a% (ar!2a% "o #o"(rol! ! 'ro$,&o a

    #=l$la0 P!r+*(*r +a*or #a'a#*a! r!a(*4a o %!(or 'ro$(*4o a +$a",a a !+a"a0 R!$*r o% !2!*(o% #o+ a *+*"$*,&o o% lo(!% ! 2abr*#a,&oK0 P!r+*(*r o #o"(rol! 4*%$al ao lo")o a% !(a'a% ! 2abr*#a,&o0 For"!#!r o% +a(!r*a*% !+ (!+'o ! /$a"(*a!. #o"2or+! %$a "!#!%%*a!. "o

    lo#al #!r(o0 PAOLESCHI. 567 '0 7880

    Trabalhar #o+ aba" %! '!r+*(! (rabalhar %o+!"(! #o+ a /$a"(*a! #!r(a. !*)!

    $+ !%(o/$! or)a"*ao. = 'r!#*%o (!r *%#*'l*"a ! or)a"*a,&o 2W%*#a o% !%(o/$!%0

    00a*!"

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     A 'ala4ra a*!" = ! or*)!+ a'o"!%a ! %*)"*2*#a +$a",a 'ara +!lhor0 E%%!

    %*%(!+a '!r+*(! ba*ar o% #$%(o% ! +!lhorar a 'ro$(*4*a!0

    S!)$"o PAOLESCHI. o !"4ol4*+!"(o ! (oo% o% 2$"#*o"-r*o% "!%%! 'ro#!%%o =

    2$"a+!"(al1

    Q$!r *!r 2a!r +!lhor. o$ +!lhor*a #o"(*"$a o 'ro#!%%o. r!al*ao '!lo%2$"#*o"-r*o% /$! %! r!\"!+ '!lo +!"o% $+a 4! 'or %!+a"a $ra"(! $+ahora 'ara *%#$(*r +!lhor*a% "o 'ro#!%%o0 PAOLESCHI. 567 '0 780

    E%%! %*%(!+a +o%(ra /$! %!+'r! = 'o%%W4!l 2a!r o +!lhor. a +!lhor*a (!+ /$! %!r 

    (rabalhaa (oo% o% *a%. !+ (oo% o% X+b*(o% a 4*a. "o (rabalho. "a 2a+Wl*a. "a

    4*a '!%%oal ! %o#*al0 O% #o"#!*(o% !%(a 2*lo%o2*a %&o ba%!ao% "o +o(!1 kHo!

    +!lhor o /$! o"(!+ ! a+a"h& +!lhor o /$! ho!k0

    0 GERENCIAMENTO DE ESTOQUE PELO MÉTODO1 CURVA ABC

    O +=(oo a a"-l*%! ! #la%%*2*#a,&o ABC = $+a 2!rra+!"(a /$! a$*l*a "o

    )!r!"#*a+!"(o ! !%(o/$!%. 'ro'or#*o"a"o *"2or+a,!% r!l!4a"(!% %obr! a/$!l!%

    'ro$(o% /$! (!+ +a*or o$ +!"or )*ro r!la#*o"ao #o+ o #$%(o ! ob(!",&o0 É$(*l*aa. (a+b=+. 'ara !2*"*,&o ! 'olW(*#a ! 4!"a%. 'la"!a+!"(o a

    *%(r*b$*,&o. 'ro)ra+a,&o a 'ro$,&o ! r!%ol$,&o ! $+a %=r*! ! 'robl!+a%

    $%$a*% ! !+'r!%a% *"$%(r*a*%. #o+!r#*a*% o$ ! 'r!%(a,&o ! %!r4*,o%0 A #$r4a

     ABC = $+a 2!rra+!"(a )!r!"#*al /$! '!r+*(! *!"(*2*#ar /$a*% *(!"% r!/$!r!+

    a(!",&o ! (ra(a+!"(o a!/$ao% /$a"(o 9 %$a *+'or(X"#*a0 O )!r!"#*a+!"(o o

    !%(o/$! =. !"2*+. *"*%'!"%-4!l 'ara /$! %!a al#a",aa a !#!l>"#*a "a

    a+*"*%(ra,&o a !+'r!%a0

    f000g E%%! +=(oo = $+ o% +a*% a"(*)o% ! #o"h!#*o% ! a*"a a'l*#ao !++$*(a% *"\%(r*a%0 A #$r4a ABC ba%!*a;%! "o ra#*o#W"*o o *a)ra+a !Par!(o. !+ /$! "!+ (oo% o% *(!"% (!+ a +!%+a *+'or(X"#*a ! a a(!",&o!4! %!r aa 'ara o% +a*% %*)"*2*#a(*4o%0 CHING. 5667. '0 0

     A #$r4a ABC = $+ +=(oo ! #la%%*2*#a,&o ! *"2or+a,!%. 'ara /$! %! %!'ar!+ o%

    *(!"% ! +a*or *+'or(X"#*a. o% /$a*% %&o "or+al+!"(! !+ +!"or "\+!ro0

    E%%a 2!rra+!"(a %!r4! ! 'arX+!(ro 'ara *"2or+ar %obr! a "!#!%%*a! !

    a/$*%*,&o ! 'ro$(o%. /$! 4ar*a+ ! a#oro #o+ a !+a"a o #o"%$+*or0 É

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    'o%%W4!l 4!r*2*#ar o )*ro o% *(!"% "o !%(o/$!. o "W4!l a l$#ra(*4*a! ! o )ra$ !

    r!'r!%!"(a,&o "o 2a($ra+!"(o a or)a"*a,&o0

     A C$r4a ABC o$ K6;56 = ba%!aa "o (!or!+a o !#o"o+*%(a V*l2r!o Par!(o. "a

    I(-l*a. "o %=#$lo I. "$+ !%($o %obr! a r!"a ! r*/$!a. !l! ob%!r4o$ $+a

    '!/$!"a 'ar#!la a 'o'$la,&o. 56. /$! #o"#!"(ra4a a +a*or 'ar(! a r*/$!a.

    K6. #o"2or+! P*"(o 56650 Tra(a;%! ! #la%%*2*#a,&o !%(a(W%(*#a ! +a(!r*a*%.

    ba%!aa "o 'r*"#W'*o ! Par!(o. !+ /$! %! #o"%*!ra a *+'or(X"#*a o% +a(!r*a*%.

    ba%!aa "a% /$a"(*a!% $(*l*aa% ! "o %!$ 4alor0 Ta+b=+ 'o! %!r $(*l*aa 'ara

    #la%%*2*#ar #l*!"(!% !+ r!la,&o ao% %!$% 4ol$+!% ! #o+'ra% o$ !+ r!la,&o 9

    l$#ra(*4*a! 'ro'or#*o"aa #la%%*2*#a,&o ! 'ro$(o% a !+'r!%a '!la l$#ra(*4*a!'ro'or#*o"aa. !(#. #o"2or+! P*"(o 5665 C*(ao 'or Ol*4!*ra '0 K56770

    No /$! * r!%'!*(o 9 a"-l*%! ! #l*!"(!%. a #$r4a ABC %!r4! 'ara a"al*%ar a

    !'!">"#*a o$ r*%#o 2a#! a $+ #l*!"(!. o$ a*"a 'ara /$! (*'o ! #l*!"(!% a

    or)a"*a,&o %! !4! 2o#ar0 Co"%*%(! !+ or!"ar o% #l*!"(!% 'or or!+ !#r!%#!"(!

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    0K MÉTODOS DE ESTOCAGEM ; PEPS FIFO

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    =# PROPOSTA DE INTERVENÇÃO

    ># CONSIDERAÇES FINAIS

    # REFER?NCIAS

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    Colo#ar !+ or!+ al2ab=(*#a

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