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Fernanda Debellian, CSCP, CLTD, SCOR-P
Regional Director Central and South America
São Paulo, 8 de Junho de 2017
UNESP
APICS: the Premier Association for Supply Chain Management
2 © APICS Confidential and Proprietary
Agenda
O que é a APICS e a APICS Supply Chain Council?
Habilidades e Talentos do novo profissional do Supply
Chain Management.
Como a APICS apoia o Profissional de Supply Chain
Management.
3 © APICS Confidential and Proprietary
About APICS
Associados
45,000+ associados
125+ países
Channel Partners
190+ North American chapters
90+ international channel
partners
47 países , 5 continentes
Afiliação
130+ organizações
25+ países
About APICS
Associação de Profissionais
de Supply Chain
$28.5 MM receita anual em
2016
2,000+ voluntários
100+ funcionários
Sede em Chicago
Fundada em 1957
4 © APICS Confidential and Proprietary
Ranking das top 10 Certificações de Associações Profissionais*
http://www.supplychain247.com/article/scm_worlds_top_10_associations_top_15_universities
*Pesquisa disponível no site www.supplychain247.com
6 © APICS Confidential and Proprietary
Rede Local de Parceiros APICS no Brasil
http://www.apics.org/channels/partners/finder
Premier Channel Partner:
Channel Partners:
7 © APICS Confidential and Proprietary
Desenvolvendo Profissionais de Supply Chain
106,000+ Certified in Production and
Inventory Management (CPIM)
22,000+ Certified Supply Chain Professional
(CSCP)
900+ SCOR-P
700+ CLTD
45,000+ Associados
2,000+ Voluntários
8 © APICS Confidential and Proprietary
•Master Planner
•Master Scheduler
•Demand Manager
•Forecaster
Plan
•Procurement Mgr
•Procurement Outsourcing Mgr
Source •Production Manager
•Production Scheduler
Make
•Distribution Mgr
•Transportation Mgr
•Warehouse Mgr
Deliver •Reverse Logistics Manager
Return
People Advancing Supply Chain•Buyer/Planner
•Materials Manager
CLTDCPIM
Operations Manager
Supply Chain Manager
Operations Manager
•Customer Service
Manager
CSCP
10 © APICS Confidential and Proprietary
APICS CPIM Designation
APICS Certified in
Production & Inventory
Management
Designation preferred by employers
104,000+ individuals certified
5 courses and 5 exams
“Inside the 4 walls of your business”
11 © APICS Confidential and Proprietary
CPIM - Module & Topics Snapshot
BSCM
•Demand
•Planning Hierarchy
•Master Planning
•Material Planning
•Capacity Planning
• Inventory
•Purchasing
•Distribution
•Lean
•Theory of Constraints
MPR
•MPR
•Forecasting
•Demand Mgt.
•CRM
•Distribution Planning
•S&OP
•Master Schedule
DSP
• Inventory Mgt.
• Inventory Planning
•MRP
•Capacity Planning
•Capacity Management
•SRM
ECO
•Manufacturing Planning
•Scheduling Authorization
•Production Control
•Cost
•Quality
•Communication
•Continuous Improvement
•Product Design
SMR
•Business Strategy
•Balanced Scorecard
•Sustainability
•Operations Strategy
•Partner Alignment
• Infrastructure
•Change Management
12 © APICS Confidential and Proprietary
APICS CSCP Designation
APICS Certified Supply
Chain Professional
Designation preferred by employers
20,000+ individuals certified
1 course & 1 exam
“End-to-End Supply Chain”
“From your supplier’s supplier,
through the operation, and on to
your customer’s customer”
“Highest Level Curriculum”
13 © APICS Confidential and Proprietary
CSCP - Module & Topics Snapshot
Supply Chain Design
• Inputs to Supply Chain Strategy
•Supply Chain Management
•Supply Chain Maturity
•Resolving Misalignments or Gaps
•Strategic Analysis Tools
•Business/Market Considerations
•Supply Chain Design
•Technology Design
• Implementation Tools: Communications and Projects
Supply Chain Planning & Execution
•Demand Management
•Operations Planning and Control
• Inventory Management
•Supply Management
•Logistics
•Monetary, Regulatory, & Trade Considerations
•Segmentation
•CRM
•Supplier Relationship Management
•Reverse Logistics
Supply Chain Improvement & Best
Practices
• International Standards & Regulatory Compliance
•Corporate Social Responsibility
•Risk Identification
•Risk Assessment and Classification
•Risk Response
•Supply Chain Metrics
•Measuring Performance
•Continuous Improvement
•Change Management
14 © APICS Confidential and Proprietary
Introducing the APICS CLTD Designation
APICS Certified in Logistics,
Transportation and Distribution
New in 2016
Self-study and group
study programs
Online and classroom courses
8 study modules; 1 exam
Content reviewed annually
15 © APICS Confidential and Proprietary
CLTD - Module and Topics SnapshotLogistics & Supply Chain
Overview
Transportation
• Managing Logistics
• Logistics Strategy within
the Supply Chain
• Logistics Planning
• Design KPI’s
• Continuous
Improvement
• Understand
characteristics of
different transportation
modes
• Move goods & services
through a supply chain
• Manage the entire
transportation process
• Utilize transportation
technology
Capacity Planning &
Demand Management
Global Logistics
Considerations
• Capacity & Demand
Management
• Collaborate between
procurement & logistics
• Understand S&OP, MPS,
MPR, and DRP
• Deliver consistent
customer service
• Identify macro-
environmental factors of
global logistics
• International trade
theories
• Understand custom
requirements
• Use Harmonized System
Classification codes
Order Management
Logistics Network Design
• Implement a CRM
process
• Understand key logistic
systems
• Track & measure
supplier & carrier
performance
• Develop a customer
service management
strategy
• Design warehouse &
transportation networks
• Analyze transportation
& distribution
requirements
• Employ modeling
techniques
• Implement risk
management strategies
Inventory & Warehouse
Management
Reverse Logistics &
Sustainability
• Create and inventory
management strategy
• Manage movement of
materials & goods
• Adapt to new
distribution channels
• Implement efficient
warehouse processes
• Develop reverse
logistics strategy
• Manage product returns
• Social responsibility
• Implement
sustainability initiatives
16 © APICS Confidential and Proprietary
APICS Principles Program
APICS Principles of Operations
Management
Modular courseware system
Foundational knowledge
spanning major operations
management activities
5 customizable modules; each
includes 9 sessions and two exams
Classroom-based, instructor-led
learning approach
Suitable for certificate programs
17 © APICS Confidential and Proprietary
Principles - Module and Topics Snapshot
Inventory Management
•Fundamentals
•Purpose & Function of Inventory
• Inventory Replenishment
•Lean Inventory
•Fundamentals of Purchasing
•Sourcing Strategies
•P.O. Management & Performance
Operations Planning
•Planning Foundations
•Forecasting
•Demand Management
•Sales & Operations Planning
•Aggregate Operations Planning
•Master Scheduling
•Operations Systems
Manufacturing Management
•Manufacturing Product Structures
•Basics of Master Planning of Resources
•Managing with Master Planning of Resources
•Capacity Planning & Management
•Production Activity Control
•Advanced Scheduling
•Lean Production Management
Distribution & Logistics
•Channel Network Design
• Inventory Management
•Distribution Requirements Planning (DRP)
•Warehouse Management
•Packaging & Material Handling
•Transportation Management
•Transportation Operations
Managing Operations
•Processes & Operations
•Project Management
•Product Design & Development
•Process Design Strategies
•Total Quality Management
•Statistical Quality Control
•Process Improvement & Optimization
•Management & Performance
18 © APICS Confidential and Proprietary
SCOR-P Professional Endorsement
APICS Supply Chain
Operations Reference –
Professional Endorsement
Introduction to SCOR model;
Practical application and
exercises
3-day workshop; 1 exam
Classroom-based, instructor-led
learning approach
Suitable for certificate programs
19 © APICS Confidential and Proprietary
Supply Chain Definition using SCOR
Supplier CustomerSuppliers’
Supplier
Source
Internal or External
Your Organization
Return
Deliver MakeSource
Return
Plan
Deliver
Return
Source
Return
MakeSource
Return
Plan
Deliver
Return
DeliverMake
Plan
Return Return
Customers’
Customer
Enable
Internal or External
EnableEnable
SCOR MODEL
20 © APICS Confidential and Proprietary
SCOR Hierarchy
1
2
3
4
Major
Processes
Process
Categories
Process
Elements
Improvement
Practices
Defines the operations
strategy. Process capabilities
are set
(M)ake(S)ource(P)lan
(E)nable(R)eturn(D)eliver
RetailETOMTOMTS
sD1 sD2 sD3 sD4
Defines the configuration of
individual processes. The
ability to execute is set.
Focus is on processes,
inputs/outputs, skills,
performance, best practices,
and capabilities
Use of kaizen, lean, TQM, six
sigma, benchmarking
Description Schematic Comments
Defines the scope, content,
and performance targets of
the supply chain
sD1.1Process inquiry
and quote
sD1.2Receive, enter,
Validate order
sD1.3Reserve inv. and
delivery date
sD1.4Consolidate
orders
sD1.5Build loads
sD1.6Route
shipments
Level
21 Confidential © 2013 APICS
SCOR Model
Experience
Aptitude
Training
Performance(metric)
People(skill)
Practice(best
practice)
Process
22 © APICS Confidential and Proprietary
Value of a Process Reference Model
Business Process
Re-engineering
Performance
Benchmarking
Best Practices
Analysis
Organizational
Design
Capture the ‘as-is’
business activity and
design the future
‘to-be’ state
Quantify relative
performance of
similar supply chains
and establish
internal targets
Identify practices
and software
solutions that result
in significantly better
performance
Assess skills and
performance needs
and align staff and
staffing needs to
internal targets
Process Reference Framework
Processes Performance
(metrics)
Practices People
(skills)
23 Confidential © 2013 APICS
SCOR Metrics
Attribute SCOR 11.0 Metrics
Reliability RL.1.1 Perfect Order Fulfillment
Responsiveness RS.1.1 Order Fulfillment Cycle Time
Agility AG.1.1 Upside Supply Chain Flexibility
AG.1.2 Supply Chain Upside Adaptability
AG.1.3 Downside Supply Chain Adaptability
AG.1.4 Overall Value At Risk (VAR)
Cost CO.1.1 Total Cost to Serve
Asset Management
EfficiencyAM.1.1 Cash-to-Cash Cycle Time
AM.1.2 Return on Supply Chain Fixed Assets
25 © APICS Confidential and Proprietary
Customer Success Cases
Brazilian Post Office
Correios, the Brazilian Post
Office (BPO), faced
increased competition
from smaller, more agile
and lower cost private
logistics firms when
bidding for contracts.
BASF
With APICS at the center of BASF’s supply chain learning solutions program, employees become a sustainable competitive advantage worldwide.
DuPont
DuPont created a targeted education program to deliver elevated workforce performance. APICS Principles courseware allowed for a customized approach to support the fast-growing business.
Intel
Intel improved multi-enterprise collaboration with a powerful supply chain collaboration model that all started with APICS CSCP.
ExpressPoint
ExpressPoint accelerated operational performance by adopting the SCOR model for strategic supply chain progress.
GE Oil & Gas
Driven by APICS standards, GE shaped a high-performing organization, improving customer service and enhancing operational efficiency.
Ingersoll Rand
Ingersoll Rand aligned with APICS to build a companywide operational foundation. Best practices led to gains on KPIs and contributed to $5.5 million in labor productivity savings.
McCormick
McCormick & Co. transformed their supply chain organization with APICS SCOR model framework and training. Today, world-class supply chain drives the business.
27 © APICS Confidential and Proprietary
Você é um Facilitador de Fluxo
Fornecedor Produtor Cliente
Fluxo de Informação
Fluxo Primário do Produto
Fluxo de Caixa Primário
Fluxo Reverso do Produto
Confiança
28 © APICS Confidential and Proprietary
Tendências Mundiais no Global Workplace
1) Supply Chain Management: Pesquisa Beyond the Horizon
Como a sua estrutura de SCM está evoluindo/mudando para alcançar uma
vantagem competitiva?
2) Competências e Habilidades Avançadas para o Supply Chain
Como os profissionais do Supply Chain precisam se desenvolver para
atender a demanda das mudanças da estrutura do Supply Chain e avançar
nas suas carreiras.
30 © APICS Confidential and Proprietary
Supply Chain Management: Beyond the Horizon
Em colaboração com a Michigan State University, a APICS SupplyChain Council está apoiando a publicação dos resultados da pesquisa Beyond the Horizon que explora:
Como o Supply Chain management está se tornando um ativo estratégico?
Quais as novas tendências ou desenvolvimentos que irão formatar o futuro do Supply Chain management?
• Por que algumas empresas tem mais sucesso nas estratégias de SupplyChain management que que outras, embora aparentemente possuam as mesmas ferramentas, sistemas e praticas?
32 © APICS Confidential and Proprietary
As Estruturas do Supply Chain estão Evoluindo
De Cadeias Para Malhas
Implementação de Práticas Criação de Capacitação
Soluções para o Supply Chain Soluções para o Negócio
Uma única Supply Chain Supply Chain sob Medida
Supply Chain invisível Supply Chain com visibilidade
Evitam complexidades Exploram complexidade
Aquisição de Talentos Liderança em Talentos
Planejamento Interno Planejamento Integrado
Métricas de “dentro para fora” Métricas de “fora para dentro”
Interface de dados Integração das organizações
Gerenciando para hoje Construindo para amanhã
Michigan State University and APICS Supply Chain Council Beyond the Horizon
33 © APICS Confidential and Proprietary
Supply Chain Management 2.0
As Supply Chains competirão cada vez mais em diversas
dimensões, não somente em custo, mas também em
outras dimensões incluindo:
Capacidade de Resposta
Resiliência
Sustentabilidade
Segurança
Inovação
Cultura
Confiança
34 © APICS Confidential and Proprietary
Supply Chain Management 2.0
As Supply Chains serão cada vez mais integradas - de
dentro das empresas para fora. As Supply Chains estão se
tornando:
Uma parte do modelo corporativo do negócio.
Tão importantes para as áreas de finanças e marketing,
quanto já são para a área de produção.
Diferenciadas pela colaboração próxima com parceiros
dentro da cadeia de suprimentos.
Dirigida pelo consumidor com um papel cada vez mais
ativo em cada etapa.
Globais e locais.
35 © APICS Confidential and Proprietary
Supply Chain Management 2.0
A integração das Supply Chains é baseada e apoiada na
cultura da empresa que apoia e valoriza:
Confiança em todos os parceiros da cadeia de
suprimentos.
Confiança no consumidor.
Ter um status de “Preferencial” baseado na dedicação e
foco em atingir objetivos comuns.
“Nós lutamos juntos, nós vencemos juntos”.
36 © APICS Confidential and Proprietary
Supply Chain Management 2.0
As práticas são importantes, mas o sucesso reside na
criação e desenvolvimento de capacidades e
competências.
O professional do Supply Chain deve entender como as
práticas devem ser integradas para gerar a
capacitação/competência.
A habilidade de transformar práticas em capacitação
aumenta as competências da Organização, permitindo
que a empresa compita de forma única e incomparável
com a concorrência.
37 © APICS Confidential and Proprietary
Supply Chain Management 2.0
Os profissionais de Supply Chain terão cada vez mais um
papel de liderança nas suas Organizações, mas as
empresas estão tendo dificuldade em adquirir e
desenvolver talentos de alto potencial no Supply Chain.
Precisa-se de mais profissionais que possam se
desenvolver em líderes Supply Chain.
38 © APICS Confidential and Proprietary
Competências Profissionais Apoiando Competências Corporativas
39 © APICS Confidential and Proprietary
Background Information
Relatorio “Developing Supply Chain Capability: Findings
of the Talent Survey of 2015” publicada pela SCM World
em Julho 2015.
Pesquisa Co-branded da SCM World e a APICS SCC.
Pesquisa conduzida com mais de 600 profissionais de
diferente setores da indústria entre Maio e Junho de
2015.
40 © APICS Confidential and Proprietary
Foco em Capacidades Gerenciais Avançadas
1. Pro atividade em gerenciamento de risco
2. Proporciona ativamente oportunidades de crescimento do mercado
3. Gerencia mudanças organizacionais
4. Habilidade de comunicação e influencia
5. Equilíbrio entre estratégia global/padrão e flexibilidade local
6. Conhecimento de Finanças
7. Colaboração multifuncional
8. Gerenciamento de Programas e projetos complexos
9. Tomada de decisão baseada em dados
10. Cria confiança e colaboração entre clientes e fornecedores
11. Liderança multi-culturalSCM World/APICS Supply Chain Council Talent Survey 2015
41 © APICS Confidential and Proprietary
A Habilidade de Colaboração Multifuncional é Essencial
Colaboração Multifuncional
Tomada de Decisão baseada em dados
Habilidade de comunicação e influencia
Gerenciamento de mudanças organizacionais
Possibilita oportunidades para crescimento do mercado
Equilíbrio entre estratégia global/padrões e flexibilidade
localLiderança inter - cultural
Gerenciamento de risco proativo
Conhecimento financeiro
Gerenciamento de programas projetos complexos
95%
94%
94%
93%
92%
85%
86%
80%
88%
80%
77%
SCM World and APICS Supply Chain Council 2015
Colaboração e confiança em clientes e fornecedores
Muito Importante Importante
42 © APICS Confidential and Proprietary
Observe o Gap: Top Cinco Habilidades e Competências
SCM World and APICS Supply Chain Council 2015
Muito Importante /
ImportanteMuito bem equipado / Bem
equipado
43 © APICS Confidential and Proprietary
Fechando o Gap
Desenvolver e promover talentos
internamente
Contratam talento for a da empresa
Rotação de indivíduos de funções
adjacentes como engenharia, vendas &
marketing, finanças e P&D para o
Supply Chain
SCM World and APICS Supply Chain Council 2015
As Vezes
Raramente Nunca
FrequentementeSempre
45 © APICS Confidential and Proprietary
Desenvolvimento Profissional
Associação à APICS
Diversos tipos de associação.
Acesso à publicações, pesquisas, “career packs”,
modelo de competência por função, “Operations
Management Body of Knowledge” (OMBOK), dicionário
APICS, revista APICS.
Associação gratuita para estudantes em tempo integral.
Descontos na compra de material, treinamentos,
exames, conferencia anual.
46 © APICS Confidential and Proprietary
Student Membership Benefits
APICS student membership empowers students to
experience a growing community of more than 8,000 other
supply chain and operations management students. Benefits
include:
• Networking with industry professionals
• Access to the career center
• Scholarship opportunities
• Access to online educational resources and services
(including specific student-focused webinars and the student
newsletter)
• Online access to digital APICS Magazine
• Savings on classes and exams
47 © APICS Confidential and Proprietary
Publications: Operations Management Body of Knowledge Framework
– APICS’ most downloaded
information resource
– Dynamic resource describing
topics in supply chain and
operations management
– Free resource available on APICS
website
– Digital copy, with print available
for purchase
48 © APICS Confidential and Proprietary
Publications: APICS Dictionary
APICS Dictionary and Learn It App
50 © APICS Confidential and Proprietary
• Supply Chain Manager
• Master Scheduling Manager
• Materials Manager
• Buyer / Planner
• Distribution & Logistics
Manager
Publications: Competency Models
Recommended