C U R R I C U L U M V I T A E

PERSONAL INFORMATION

Name Nelson Oliveira Henriques

Address Calle Virgen de Loreto, 3, 18100 Armilla ( Granada)

Phone +34 622258277 / +34 958964156

Email nelsonhenriques@gmail.com

Nationality PortugueseBirth Date 1983, 23rd September

Gender Male

PROFESSIONAL EXPERIENCE

• Date May 2015 until present• Name and Address of Company UNIT 4 R&D Spain, Granada

• Type of Company Business Software Agresso• Function or job position Test Analyst; Fire and Evacuation coordinator

• Main activities and responsibilities Working languages: Portuguese, English and Spanish; Design, create, test and implement management software for companies in accordance with the regulations of Portugal, Spain, Italy, Benelux and the USA, as well as regular maintenance and updates; Actively participate in the planning and strategy meetings and work with tight deadlines for delivery of requets; make monthly Conferences (sprint reviews) to present results and clarify processes with the product owner; use all the tools of testing in Agresso and be sure that the pack will be delivered without any bugs; Regression and system tests done periodically and in all product versions; efficient usage and registration of all tasks (TFS) and closing tasks in the proposed period.

• Date July 2012 to August 2014• Name and Address of Company Arvato Direct Services Potsdam GMBH

• Type of Company Service Centre• Function or job position Team Leader for both Business and Customers area in Portugal – CANON PROJECT

• Main activities and responsibilities Working in English, Spanish and Portuguese language; responsible for the organization of a team (16 members); make sure all procedures are being handled according with the Portuguese country specifics; make weekly conference calls with Portugal and Europe to clarify processes; provide a good environment and an universal language for the Portuguese agents (Portugal, Brazil and Africa); communicate and implement all the new processes and tasks needed for the contact centre; understand the customers and provide them a high level not exceeding the time determinate for each type of service; deal with the complaints and solve them quickly with effectiveness.

• Date February 2012 to July 2012• Name and Address of Company Arvato Direct Services Potsdam GMBH

• Type of Company Service Centre• Function or job position Agent for Consumer Products in Portugal CIG – CANON PROJECT

• Main activities and responsibilities Working in English and Portuguese language; responsible for all queries received by email or phone respecting the SLAs established for each case; provide customer satisfaction with high efficiency; ensure that all data is entered daily on our Siebel System.

• Date November 2009 to January 2012• Name and Address of Company Northgate Arinso – Granada, Spain

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• Type of Company Central Finance Division• Function or job position Accounts Receivable / Accounts Payable

• Main activities and responsibilities Working in an English and Spanish speaking office, decision making and solving problem person used to work with deadlines and targets, expert in Lawson and SAP systems, responsible for the correct allocation and post of the payments received each day, process refunds and journals, Create and change customers In SAP and Lawson, Process Credit Card payments, solve all the queries received not exceeding the time determined for each one, organize the team.

• Date September 2007 to September 2009• Name and Address of Company Exchange Caldas da Rainha – A.J. Consulting & Investments, Lda

• Type of Company Financial Solutions for persons and companies• Function or job position Financial Consultant

• Main activities and responsibilities Front office, Financial Advisor, Banking Consultant, Negotiation with Banks. Support the main company A.Júlio, with the logistics and to send first needs products to Gambia, Africa, negotiating prices and quantities with countries such as Brazil, Spain and Russia.

• Date 2007, June to August• Name and Address of Company Guarda Nacional Republicana (SSGNR)

• Type of Company Camping Park of the National Police Force• Function or job position Security Guard

• Main activities and responsibilities Security of the Camping Park

• Date 2006, April• Name and Address of Company Fundação Carlos Lopes

• Type of Company Non governmental organization• Function or job position Team leader of the Carlos Lopes Golden Marathon Lisboa 2006

• Main activities and responsibilities Coordination of a team, contacts with sponsors

• Date October 2005 to March 2006 • Name and Address of Company AIESEC

• Type of Company Student Organization• Function or job position Delegate

• Main activities and responsibilities Incoming and outgoing of students, contacts with enterprises, organization of conferences

• Date 2005, July to September• Name and Address of Company Guarda Nacional Republicana (SSGNR)

• Type of Company Camping Park of the National Police Force• Function or job position Accounting and Stock manager of canteen

• Main activities and responsabilities File management, Computer Archives, invoices and receipts, stock management

EDUCATION AND TRAINING

• Date October 2001 to May 2007• Name and type of the education

organization ISCTE – Instituto Superior das Ciências do Trabalho e da EmpresaLisbon University

• Assignment of the attributed qualification

License Diploma (Bachelor + 2) in Business AdministrationAverage 65%

• Date September 2006 to May 2007• Name and type of the education

organization Ekonomická Univerzita v Bratislave (Slovakia), Business AdministrationERASMUS Program for Winter/Summer Semesters 2006-2007 (English speaking)

• Date 2001, July • Name and type of the education Escola Secundária do Restelo, High School

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organization • Assignment of the attributed

qualification12th year degree in EconomicsAverage 75%

APTITUDES AND PERSONAL ABILITIES

MAIN LANGUAGE PORTUGUESE

Other language(s) Self-assessment Understanding Speaking Writing

European level (*) Listening Reading Spoken interaction Spoken production

English C1 Proficient user C1 Proficient user C1 Proficient user C1 Proficient user C1 Proficient user

Spanish C2 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user

German A1 Basic User A1 Basic User A1 Basic User A1 Basic User A1 Basic User

(*) Common European Framework of Reference (CEF) level

SOCIAL SKILLSAND COMPETENCES

Good communications skills; Experience in welcoming and aiding in adaptation of foreign students enrolling in foreign exchange programs; Good ability to adapt to multicultural environments, gained though my study and professional experience abroad.

ORGANIZATIONAL SKILLS AND COMPETENCES

Some experience in organizing and coordinating events through student association (AIESEC) and sports organization (Fundação Carlos Lopes); Group Spirit. Hard working person.

TECHNICAL SKILLS AND COMPETENCES

Certificate on test techniques (english) January 2016First Aids, Evacuation and Fire Diploma Noviembre 2015.SCRUM Certitication June 2015.First Aids Diploma for Team Leaders in October 2012.Advanced English for Business Professionals in Cámara Oficial de Comercio, Industria y Navegación de Granada, sponsored by the European Social Fond, September to October 2010 (16h).Diploma about development of multimedia applications ( level 1 and 2) in Escola Secundária do Restelo, sponsored by the European Social Fond, July to September 1999(Windows & Office); completely acquainted with internet. Expert in Lawson, SAP and Siebel (Oracle).

OTHER SKILLS AND COMPETENCES

Football player (Northgate Arinso’s team, Exchange’s team, in the universitary championship in ISCTE – Instituto Superior das Ciências do Trabalho e da Empresa; three years in a league of Lisbon); swimming and running are other passions.

DRIVERS LICENCE Portuguese driver license. Category B vehicle.

ADDITIONAL INFORMATION Possibility to work and travel around the world.

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