Termos em Inglês

8/13/2019 Termos em Ingls

1/11

E-mails phrase bank

1

Basics

Formal / Neutral Informal

Name Dear Mr/Ms/Mrs DupuisDear Mary

Hi/Hello MaryMary,... (or no name at all)

Previouscontact

Thank you for your email of ...Further to your last email, ...I apologize for not getting in contactith you !efore no.

Thanks for your email."e your email, ...#orry I ha$en%t ritten for ages, !utI%$e !een really !usy.

Reason for

writing

I am riting in connection ith ...I am riting ith regar& to ...In reply to your email, here are ...

'our name as gi$en to me !y ...e oul& like to point out that ...

ust a short note a!out ...I%m riting a!out ...Here%s the ... you ante&.

I got your name from ...*lease note that ...

Giving

information

I%m riting to let you kno that ...

e are a!le to confirm that ...I am &elighte& to tell you that ...e regret to inform you that ...

ust a note to say ...

e can confirm that ...+oo& nes-nfortunately, ...

Attachments *lease fin& attache& my report.I%m sen&ing you ... as a p&f file.

I%$e attache& ...Here is the ... you ante&.

Asking for

information

oul& you gi$e me some informationa!out ...I oul& like to kno ...I%m intereste& in recei$ing/fin&ingout ...

an you tell me a little more a!out ...I%& like to kno ...*lease sen& me ...

Requests I%& !e grateful if you coul& ...

I on&er if you coul& ...Do you think I coul& ha$e ...

Thank you in a&$ance for your helpin this matter.

*lease coul& you ...

oul& you ...an I ha$e ...

I%& appreciate your help on this.

Promisingaction

I ill ...

I%ll in$estigate the matter.I ill contact you again shortly.

I%ll ...

I%ll look into it.I%ll get !ack to you soon.

Offering help oul& you like me to ...If you ish, I oul& !e happy to ...

0et me kno hether you oul& likeme to ...

Do you ant me to ...#hall I ...

0et me kno if you%& like me to ...

Final

comments

Thank you for your help.Do not hesitate to contact us againif you re1uire any furtherinformation.*lease feel free to contact me if you

ha$e any 1uestions. My &irect line is...

Thanks again for ...0et me kno if you nee& anythingelse.ust gi$e me a call if you ha$e any1uestions. My num!er is ...

lose I%m looking forar& to ... (2 ing)

+i$e my regar&s to ...3est ishes

"egar&s

0ooking forar& to ... (2 ing)

3est ishes to ..#peak to/see you soon.

3ye (for no)/4ll the !est


2/11

E-mails phrase bank

2

Negotiating a pro!ect

Asking for information hat are your usual charges (fees/rates) for ...an you gi$e me some more information a!out ...

Requests Do you think you coul& ...oul& you !e a!le to ...

"mphasi#ing a main

point

My main concern at this stage is ...The main thing for me is ...

Asking for a suggestion Ho &o you think e shoul& &eal ith thishat &o you think is the !est ay forar&

$aking a suggestion hy &on%t you ...hat a!out if e ...

Negotiating% &eing firm I un&erstan& hat you%re saying a!out ... (!ut ... )I can see hat you%re saying, !ut ...

Negotiating% &eing

fle'i&le

e oul& !e prepare& to ... (if ...)

I am illing to ... (if ...)

Negotiating% agreeing 5kay, I%m happy ith that for no.That%s fine.

Ne't steps I%ll !e in touch again soon ith more &etails.

0et%s talk ne6t eek an& see ho things are going.

losing I look forar& to orking ith you.I%m sorry that e coul&n%t use your ser$ices this time, !ut I hope

there ill !e another opportunity.

hecking un(erstan(ing

)echnicalpro&lems

Di& you get my last message sent on ...

#orry, you forgot to attach the file. an you sen& it againI got your email, !ut I can%t open the attachment.

Di& you mean to sen& this I &on%t ant to open it in case it%s got a $irus.

Asking for

clarification

I%m not sure hat you meant !y ... coul& you clarify

hich ... &o you meanI &on%t un&erstan& this point. an you e6plain in a little more &etail4re you sure a!out that

Giving

clarification

#orry, hat I meant as ..., not ...I thought ..., !ut I may !e rong.I%ll check an& get !ack to you.The correct information is gi$en !elo. *lease amen& your recor&saccor&ingly.

#orry, forget my last email. 'ou%re right.

lose I hope this clarifies the situation.

+et !ack to me if there%s anything else.


3/11

E-mails phrase bank

3

Arrangements

$eetingsFormal / Neutral Informal

Reason forwriting

I%m riting to arrange a time for ourmeeting.

hat time oul& !e con$enient for you

ust a 1uick note to arrange a timeto meet.

hen oul& suit you

*uggestingtime/place

oul& e meet on (&ay) in the(morning) at (time)

Ho a!out (&ay) at (time)4re you free sometime ne6t eek

*a+ing when

+ou are/ arenot free

I oul& !e a!le to atten& the meetingon Thurs&ay morning.I%m out of the office until 7pm.4ny time after that oul& !e fine.I%m afrai& I can%t manage ne6t Mon&ay.

I%m free Thurs&ay am.I on%t !e aroun& until after lunch.4ny time after hat is okay.#orry, can%t make it ne6t Mon&ay.

onfirming I%& like to confirm ...

That%s fine. I ill call/email youtomorro to confirm the &etails.

Thurs&ay is goo& for me.

That shoul& !e okay. I%ll get !ack toyou if there%s a pro!lem.

hangingarrangements

This is to let you kno that I ill not !e

a!le to atten& the ne6t meeting ne6tThurs&ay.I on&er if e coul& mo$e it to ...I apologize for any incon$eniencecause&.

"e our meeting ne6t eek, I%m

afrai& I can%t make Thurs&ay.Ho a!out ... insteaorry for the incon$enience.

lose I look forar& to meeting you in3russels.

0et me kno if you nee& to change thearrangements.

#ee you in 3russels.+i$e me a call if anything changes.

InvitationsFormal / Neutral Informal

Inviting e oul& !e $ery please& if you coul& cometo ...I oul& like to in$ite you to ... / atten& our ...

*lease let me kno if you ill !e a!le toatten&.

I%m riting to in$ite you to ...oul& you like to come to ...*lease let me kno if you can make it.

Prepare 3efore the meeting it oul& !e useful if youcoul& prepare ...It oul& !e helpful if you coul& !ring ...

*lease prepare ... !efore the meeting.*lease !ring to the meeting ...

Accepting Thank you for your kin& in$itation.

The &ate you suggest is fine.I oul& !e &elighte& to atten& the meeting. Iam sure it ill !e $ery useful.

Thanks a lot for the in$itation.

The &ate%s fine for me.I%& lo$e to come to the meeting. Itsoun&s like a great i&ea.

Refusing Thank you for your kin& in$itation.-nfortunately, I ha$e another appointment onthat &ay. *lease accept my apologies.

I hope e ill ha$e the opportunity to meeton another occasion in the near future. I amsure that the meeting ill !e a great success.

Thanks a lot for your kin& in$itation.-nfortunately, I ha$e something elsein my sche&ule on that &ay.

I hope e can meet up soon. +oo&luck ith the meeting


4/11

E-mails phrase bank

4

,riting *t+les

Formal / Neutral Informal

"'amplephrases

Thank you for your email recei$e&87 Fe!.ith regar&/reference to ...

I oul& !e grateful if you coul& ...e regret to a&$ise you that ...

*lease accept our apologies for ...I as on&ering if you coul& ...

e note that you ha$e not ...e oul& like to remin& you that ...

It is necessary for me to ...It is possi!le that I ill ...oul& you like me to ...Hoe$er, .../In a&&ition, ... /Therefore, ...If you re1uire any further

information, please &o not hesitateto contact me.

I look forar& to meeting you ne6teek

Thanks for the email."e ...*lease coul& you ...

I%m sorry to tell you that ...I%m sorry for ...

oul& you ...'ou ha$en%t ...

Don%t forget that ...I nee& to ...

I might ...#hall I ...3ut, ... / 4lso, ... / #o, ...If you%& like more &etails, let mekno.#ee you ne6t eek.

-atin / Anglo.*a'on origin

4ssistance / &ue to / en1uire /

inform / information / o!tain /occupation / possess / pro$i&e /repair / re1uest / re1uirements /$erify

Help / !ecause of / ask / tell / facts /

get / 9o! / ha$e / gi$e / fi6 / ask for /nee&s / check (pro$e)

irect / In(irect

irect In(irect% polite / (iplomatic

Requests an you ...*lease coul& you ...

oul& you ...I as on&ering if you coul& ...

Asking for

permission

an I ...oul& I ...

Is it all right if ...I on&er if I coul& ...

Offering help an I ...#hall I ...

oul& you like me to ..Do you nee& any help ith ...

$aking asuggestion

hat a!out ... (2ing)#hall e ...

hy &on%t e ...*erhaps e shoul& ...

*oftening astrong

comment

There is a pro!lem.That ill !e $ery e6pensi$e.

e can%t &o that .That gi$es us $ery little time.

It ill !e !etter to ask Hei&i.I &isagree.

I%m afrai& there is a small pro!lem.It seems there is a slight pro!lem.

That might !e 1uite e6pensi$e.on%t that !e a !it e6pensi$e

I%m not sure e can &o that.4ctually, that &oesn%t gi$e us much time.

oul&n%t it !e !etter to ask Hei&iI can see hat you%re saying, !ut ...Don%t you think that ...

To !e honest, I think it might !e !etter to ...


5/11

E-mails phrase bank

5

ommercial

Request for information 0customer1

*a+ing how +ou gotthe contact

e met last Thurs&ay on your stan& at the Munich Tra&e Fair.I am emailing you off your e!site, hich I foun& through +oogle.

Giving reason for

writing

e are a manufacturer / supplier / pro$i&er of ... e areintereste& in ...e are a Turkish company e6porting to the :-, an& e nee& ...

General requests e oul& !e grateful for some information a!out ...*lease sen& us information a!out your pro&uct range an& prices.

*pecific requests In particular, e oul& like to kno ...*lease sen& full &etails of your prices, &iscounts, terms of payment

an& &eli$ery times.oul& you also say hether there is any minimum or&er.

lose 4n early reply oul& !e greatly appreciate&.

I look forar& to an early reply, an& am sure that there is amarket for your pro&ucts here in Hungary.

Giving information 0supplier1

)hanks Thank you for your email of ; une in1uiring a!out ...

Giving factualinformation

e can 1uote a price of ... IF / F53 Istan!ul.e can &eli$ery !y ... (&ate) / ithin ... (perio& of time)

The goo&s ill !e shippe& < &ays from receipt of a firm or&er.e can offer a &iscount of ... on or&ers o$er ... .e re1uire payment !y !ank transfer / letter of cre&it.5ur normal proce&ure is to ...5ur normal terms for first=time customers are ...

e can supply the items you re1uire &irectly from stock.

*a+ing what +ou areattaching

I am attaching a &ocument that gi$es full &etails of ...I am attaching our current catalogue an& price list as a p&f file.

2ighlighting one or twoke+ points

'ou ill see that ...

'ou ill note that our line of .... is on special offer.

Answering specificquestions

'ou ill also note that ... 5ur e6perience in this fiel& inclu&es ...e &ispatch the goo&s ithin 7; hours of a firm or&er, an& for

first=time customers our minimum or&er is > 8,???.I am afrai& that mo&el is no longer a$aila!le. Hoe$er, ...

lose e feel sure that ... May I suggest that I call you at yourcon$enience to &iscuss the matter furtherIf you nee& any further information, please &o not hesitate tocontact me. My &irect line is...


6/11

E-mails phrase bank

6

$aking an or(er 0customer1

Open Thank you for your recent email, an& e accept your 1uotation. 5ur complete&or&er form is attache&, an& e gi$e full !ank &etails !elo.

lose *lease acknole&ge receipt of this or&er.

onfirming an or(er 0supplier1

Open 'our or&er has !een recei$e&.e can confirm that your goo&s ha$e !een shippe&.'ou can track shipping &etails on our e!site.Due to e6ceptional &eman& these items are temporarily out of stock. e hope to

!e a!le to ship your or&er ithin ... &ays an& ill keep you fully informe&. eapologize for any incon$enience this may cause.

lose e are confi&ent that the goo&s ill meet your e6pectations. #houl& there !e any

1uestions, please &o not hesitate to contact me, either !y email or phone

Asking for pa+ment 0supplier1

First remin(er 3open

e are riting concerning a payment of >87,@?? for in$oice num!erA@BC hich is no o$er&ue. 4 copy of the in$oice is attache&.4ccor&ing to our recor&s, the sum of >;,?? is still outstan&ing on youraccount

First remin(er 3

action

*lease sen& a !ank transfer to settle the account, or an e6planation ofhy the !alance is still outstan&ing. If you ha$e alrea&y &ealt ith thismatter, please &isregar& this email.e coul& appreciate your cooperation in resol$ing this matter as soon aspossi!le.

*econ(/thir(

remin(er 3 open

5n (&ate) I rote to you regar&ing your company%s unpai& account ,

amounting to >;,??. May e please remin& you that this amount is stilloutstan&ing.

I ish to &ra your attention to my pre$ious emails of (&ates) a!out theo$er&ue payment on your account. e are $ery concerne& that the

matter has not yet recei$e your attention.

*econ(/thir(remin(er 3 action

e nee& a !ank transfer in full settlement ithout further &elay.learly, this situation cannot !e alloe& to continue, an& e must ask

you to take imme&iate action to settle your account.If you ha$e any 1ueries on this mater, please &o not hesitate to contactme. Thank you for your cooperation.

Final (eman( 3open

Folloing my emails of (&ates) I must inform you that e ha$e still notrecei$e& payment for the outstan&ing sum of >;,??.I rote to you on (&ates) regar&ing the !alance of >87,@?? on youraccount. I attach copies of !oth emails. This sum is no to months

o$er&ue. e are $ery concerne& that the matter has not yet recei$e&your attention.

Final (eman( 3

action

-nless e recei$e payment ithin se$en &ays, e shall ha$e no

alternati$e !ut to take legal action to reco$er the money.In the meantime, your e6isting cre&it facilities ha$e !een suspen&e&.


7/11

E-mails phrase bank

7

omplaints an( Apologies

omplaining 0customer1

Open I am riting ...

in connection ith my or&er F#@E? hich arri$e& this morning.to complain a!out the 1uality of a pro&uct I !ought from your e!site.to complain a!out the poor ser$ice e recei$e& from your company.

to &ra your attention to the negati$e attitu&e of some people in yourcustomer ser$ices section

omplaint 5ur or&er &ate& 8@ #eptem!er clearly state& that e ante& 8,??? items,

hoe$er you ...The goo&s ere faulty / &amage& / in poor con&ition.

There seems to !e an error in the in$oice /a misun&erstan&ing.The e1uipment I or&ere& has still not !een &eli$ere&, &espite my phone callyou last eek to say that it is nee&e& urgently.

The pro&uct I recei$e& as ell !elo the stan&ar& e6pecte&.To make matters orse, hen I calle& your company staff ...

Request foraction

*lease replace the faulty goo&s as soon as possi!le.e must insist on an imme&iate replacement / full refun&.-nless I recei$e the goo&s !y the en& of this eek, I ill ha$e no choice!ut to cancel my or&er.

lose I hope that you ill &eal ith this matter promptly as it is causing me

consi&era!le incon$enience.

Apologi#ing 0supplier1Open I am riting in relation to your recent complaint.

Apologi#ing I as $ery concerne& to learn a!out ... *lease accept my sincere apologies.

I oul& like to apologize for the incon$enience you ha$e suffere&.

en+ingresponsi&ilit+

e appreciate that this has cause& you consi&era!le incon$enience, !ut ecannot accept any responsi!ility in this matter.

Promisingaction

an you lea$e it ith me I%ll look into the matter an& get !ack to you tomorro.

I ha$e looke& into the matter an& ...I ha$e spoken to the staff in$ol$e&, an& ...

e ill sen& replacement items / gi$e you a refun& imme&iately.I can assure you that this ill not happen again.e%re ha$ing a temporary pro!lem ith ... . e%re &oing e$erything e can tosort it out.

ompensation To compensate for the incon$enience, e oul& like to offer you ...

lose Thank you for !ringing this matter to my attention. *lease accept my assurancethat it ill not happen again.5nce again, I hope you ill accept my apologies for the incon$enience cause&.

I $ery much hope you ill continue to use our ser$ices in the future.If you ha$e any further 1ueries, please &o not hesitate to contact me on my

&irect line...

Personal


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9/11


10/11

E-mails phrase bank

10

Reports

Report structure

Intro(uction /Backgroun(

4s re1ueste& at the 3oar& meeting of 8C 4pril, here is my report.The report ill &iscus / consi&er / &escri!e / analyze / re$ie ...

The report is !ase& on ...I ha$e &i$i&e& the report into three sections.

Fin(ings The fin&ings / figures / results / in$estigations sho that ...

It appears that ... . This has le& to a situation here ...The graph/ta!le shos that ...

*ignposts 4s can !e seen in ta!le 8 / section 7 / figure


11/11

E-mails phrase bank

11

Giving &oth si(es of an argument In general ..., hoe$er ...5n the hole ..., !ut ...

$aking a statement less general Many / some ...-sually / typically / often ...

$aking a statement less certain It is possi!le / pro!a!le that ...It seems / appears that ...... ten&s to !e...

$aking a comparison less strong #u!stantially / consi&era!ly / much (2 comparati$e a&9ecti$e)

#ignificantly / relati$ely (2 comparati$e a&9ecti$e)Marginally / slightly (2 comparati$e a&9ecti$e)

onclu(ing 5n !alance, ...

Taking all the a!o$e points into consi&eration, ...

Documents

Termos em Inglês