FAZ MOD- Taj Bgrnd

8/3/2019 FAZ MOD- Taj Bgrnd

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ANJUMAN-I-ISLAMS

ALLANA INSTITUTE OF MANAGEMENT

STUDIES & RESEARCH


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PERSPECTIVE MANAGEMENTA Presentation On :-


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PRESENTED BY:

Fazlur Rahman (02)

Towsef Mukadam (33)

Ajaharuddin Shaikh (55)

Chitra Shetty (63)

Wasim Sidat (65)


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INTRODUCTION TO HOTEL

INDUSTRY IN INDIA

Boom in Hotel Industry.

HotelIndustry linked to Tourism

Industry.

Govt. steps boosting Hotel Industry.

Shortage Of rooms fuelling room rates in India.

The future scenario of Indian hotel industry looks extremely

rosy.


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FEATURES O

FHOTEL INDUSTRY

Industry is more depend on metro city

ARR & occupancy rate

Foreign visitors

Multinational hotel


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CLASSIFICATION

5 Stars and 5 Stars Deluxe

Heritage Hotels

Budget Hotels

Unclassified


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GROWTH IN HOTEL INDUSTRY IN

INDIA The services sector showed a healthy growth of

11.2 per cent in 2007 as compared to 9.8 per cent

in 2006 benefiting from the availability of skilled

labour.

Trade, hotels, transport and communication

continued to develop at an accelerated pace

recording a growth

of 13.0 per cent during 2007 asagainst 10.4 per cent in 2006.


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OCCUPANCY LEVELS

Occupancy levels at hotels catering to business travelers

have dropped.

The major dip in the occupancy levels was seen in the IT

hubs, Bangalore and Hyderabad.

Also, new supply had come up in these regions, which

further affected the occupancy levels.


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SCENARIO OF HOTEL INDUSTRY

Natural beauty

The Taj Mahal

Thriving Tourism Sector


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STRUCTURE OF HOTEL INDUSTRY

Five Star Deluxe

Five Star

Four Star

Three Star

Two Star

One Star

Heritage Hotels


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CHALLENGES TO HOTEL

INDUSTRY Shortage of skilled employees

Retaining quality workforce

Shortage of rooms

Intense competition and image ofIndia

Customer expectations

Manual back-end

Human resource development


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SWOT ANALYSIS OF HOTEL

INDUSTRY STRENGTHS

Indias rich Cultural Heritage

Demandsupply gap

Government support

WEAKNESSES

Poor support infrastructure

Slow implementation

Susceptible to political events


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OPPORTUNITIES

Rising Income

Open sky benefits

New business opportunities

THREATS

Event risk

Increasing competition

Increasing transportation facility

Fluctuations in international tourist arrivals


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INTRODUCTION & OVERVIEW OF

HOTEL TAJ Taj Hotel is one of the best and well known Hotel in the

world.

The company was incorporated in 1902 and it opened itsfirst hotel, the Taj Mahal Palace & Tower, Mumbai, in 1903.

The company then undertook major expansion of The Mahal

Palace & Tower, Mumbai by constructing an adjacent tower.

Incorporated by the founder of the Tata Group, Mr. Jamsetji

N. Tata, the company


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One of th

e top class five star Hotel in th

e world.

The number of rooms in this hotel were increased from 225 to565

rooms including 46 suites.

12 rooms are available with a capacity ranging from 250 to 500

person in auditorium can be accommodated for cocktail

receptions.

Space for art conference facilities for conferences meeting and

seminars


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MISSION STATEMENT

MISSION STATEMENT

Embrace talent and harness expertise to

leverage standards of excellence in the art ofhospitality to grow our international

presence, increase domestic dominance, and

create value for all stakeholders.


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VISION STATEMENT

The Taj Group of Hotels commits itself to the overall improvement of theecological environment, which we are all a part of. We recognize that we

are not owners but caretakers of the Planet and owe it to our children and

future generations ofhumankind. It is our endeavor not only to conserve

and protect but also to renew and regenerate the environment in which we

live and operate

Our commitment encompasses all actions related to our products, services,

associates, partners, vendors and communities.

We will partner and engage with our environment through EARTH:

Environmental Awareness and Renewal at Taj Hotels. For us EARTH is not a

program, nor a process; it is a way of life.


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TAJ VALUES

PEOPLE DIVERSITY, INTEGRITY & RESPECT

PASSION FOR EXCELLENCE

EXCEED EXPECTATIONS

INNOVATION

SENSE OF URGENCY & ACCOUNTABILITY

SOCIAL RESPONSIBILITY

JOY AT WORK


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PRODUCT PROFILE

Launch ofKnowledge Management Site

Systems and Technology

Electronic Signage

Guest Wireless Internet access

In Room Guest Entertainment Systems

The Taj Contact Centre

Project Orion, the Integrated Back Office System

Self service Kiosks

Taj Website

Outlook

Global Reach and 24 x 7 x 365 Access for our customers across the world


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BRANDS

Taj Hotels, Resorts and Palaces

Taj (luxury full-service hotels, resorts and palaces)

Taj Exotica

Taj Safaris

Taj Luxury Residences

Upper

Upscale Hotels

The Gateway Hotel

Ginger


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TATA CODE OF CONDUCT

National interest

Financial reporting and records

Competition

Equal-opportunities employer

Gifts and donations

Government agencies

Political non-alignment

Quality of products and services

Corporate citizenship

Cooperation ofTata companies

Public representation of the company and the Group etc


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CONTD5,

Third-party representation

Use ofTata Brand

Ethical conduct

Shareholders

Regulatory compliance

Protecting company assets

Citizenship

Integrity of data furnished

Reporting concerns


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CORPORATE SOCIAL

RESPONSIBILITY The Tata Group has always held that what comes from the

society, must, in reasonable measure, go back to it. The Taj

is proud to be a part of this legacy, and is deeply committed

to serve the community.

Leveraging competencies

Promoting culture


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TRAINING OPORTUNITIES

Through their world class training and development programs,

they ensure that their employees are constantly learning and

continuously growing.

Taj Management Training Programme (TMTP)

Hotel Operations Management Trainee (HOMT) Program

Taj Management Training Programme (TMTP) - Operations/

Food Production

This intensive Management Training Programme prepares young

people as thorough professionals with the Taj.


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TAJ PUBLICATIONS

Coffee Table

What's cooking from Spice


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CORPORATE HOLDING

STRUCTURE OF TAJ


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KEY INITIATIVES

Growth

Spas

Ginger Hotels

Brand Architecture

Product Upgradation

Service Excellence

Quality Management Services.

Introduction of international best practices

Rollout of the Customer Feedback System (CFS)

Reinforcement of the use of the Balanced Scorecard

Corporate Restructuring

IT initiatives


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HOTELS OF TAJ IN INDIA

The Gateway Hotel - Fatehabad Road Agra

The Gateway Hotel - Ummed Ahmedabad

Taj residency - Aurangabad

Mahua Kothi Madhya Pradesh

Taj Kuteeram - Bangalore

The Gateway Hotel - Residency Road Bangalore

The Taj West End- Bangalore

Vivanta by Taj Whitefield, Bangalore

The Gateway Hotel - Beach Road Calicut

Taj Chandigarh

Taj Club House - Chennai


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The Gateway Hotel CHIKMAGALUR, KARNATAKA

The Gateway Hotel - CHURCH ROAD, COONOOR, KERALA

The Gateway Hotel - Ramgarh Lodge Jaipur

The Gateway Hotel - Rawalkot Jaisalmer

The Gateway Hotel - Jodhpur

The Gateway Hotel - Pasumalai Madurai

The Gateway Hotel - Old Port Road Mangalore

The Gateway Hotel - Ambad Nashik

The Gateway Hotel - Athwalines Surat

The Gateway Hotel - Akota Gardens Vadodara


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TAJ HOTELS OUTSIDE INDIA

Vivanta By Taj Bentota (SRILANKA)

Taj Boston (USA)

Taj Cape Town (South Africa)

Taj Samudra (Colombo)

The Taj Palace Hotel (Dubai)

Taj Suites and Residences (Buckingham, U.K.)


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CONTD

Crowne Plaza London St.James (London, U.K.)

Taj Pamodzi (Zamibia)

Taj Exotica Resort and Spa (Maldives)

Vivanta By Taj Coral Reef(Maldives)

The Pierre (New York)

Taj Campton Place (San Francisco)

Taj Tashi (Thimphu, Bhutan)


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MILESTONES

903

The Company opens its first hotel, the "Taj Mahal Palace" in Mumbai, India.

1974

The Company opens its first five star deluxe beach resort, the "Fort Aguada BeachResort" in Goa.

The Company begins business in metropolitan hotels by opening the five stardeluxe hotel, the "Taj Coramandel" in Chennai.

1980

The Company opens its first hotel outside India, the "Taj Sheba Hotel" in Sana'a,Yemen.

1984

The Company entered into a licence agreement to operate the "Taj West End" inBangalore, "Taj Connemara" in Chennai and the "Savoy" in Ooty.


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1989

The Company opens a five star deluxe hotel in Calcutta, the "Taj Bengal".

1990

The Company establishes the Taj Kerala Hotels and Resorts Limited with the KeralaTourismDevelopment Corporation.

1998

The Company opens the "Taj Exotica" in Bentota, Sri Lanka.

2000

The Company establishes Taj GVK Hotels and Resorts Limited with the GVK groupto operate three hotels in Hyderabad.

2001

The Company is awarded the management contract for the "Taj Palace", Dubai.

The Company launches the "Taj Exotica Spa and Resort


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2002

The Company obtains licences to manage and operate two leisure hotels:

the "Rawal-Kot" in Jaisalmer and the "Usha Kiran Palace", Gwalior.The Company acquires an equity interest in "Regent Hotel" in Bandra,

Mumbai which is later renamed as the "Taj Lands End".

2003

The Company relaunches its flag ship property as the "Taj Mahal Palace

and Tower".

2004The company opens its first Jiva Spa at the Usha Kiran Palace in Gwalior.

The Company launches its first luxury serviced apartments, "Wellington

Mews" in Mumbai.

The Company opens its first economy hotel under the brand "Ginger" in

Bangalore.

2005

The Company entered into a management contract to operate the "Taj

Exotica" in Palm Island, Jumeirah, Dubai.

The Company obtained the operating agreement for the "Umaid Bhawan

Palace" in Jodhpur.


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2006

The Company acquires the "W" hotel in Sydney, Australia which is laterrenamed as the "Blue Sydney".

The Company commences operation of its first wildlife lodge at Mahua Kothi,

Bandhavgarh.

2007

The Company acquires the "Ritz-Carlton" in Boston, USA which is laterrenamed as the "Taj Boston".

The Company commences operation of its second wildlife lodge at Baghvan,

Pench.

2008

Taj Hotels Partner with Saraya Islands to Operate Taj Exotica Hotel in Ras AlKhaimah, United Arab Emirates.

2010

The Umaid Bhawan Palace, Jodhpur has been voted the Hotel Of The Year by theGallivanter's Guide Editor's Choice Awards.

Taj Hotels Resorts and Palaces announced the opening ofTaj Cape Town.

2011

Taj Hotels Resorts and Palaces opens a new hotel - Vivanta by Taj - Dal View,Srinagar.


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AWARDS

Global Awards

May 2011

Travel + Leisure, USA 'it' List Editors' Choice Awards - Spin-Off Brands -

Vivanta by Taj Hotels & Resorts

Apr 2011

The Indian Hotels Company Ltd, has won the Gallup Great Work PlaceGlobal Award announced by the GALLUP headquarters, Omaha, USA.

Oct 2010 The Taj Hotels Resorts and Palaces has been voted 2nd best Overseas

Hotel Group in the Guardian Travel Awards 2010


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National (Indian)Awards

Dec 2011

Conde Nast Traveller India - Taj Inner Circle received the Readers TravelAward 2011 for the 'Favorite Hotel Loyalty Programme.

Nov-2009

Travel Agents Federation of India (TAFI) Awards 2009 held in Chiang Mai -Indian Hotels Company Ltd.(Taj Group) Best Luxury Hotel Chain.

Apr-2009

Jiva Spa is nominated for the award ofBest Spa Treatment Ventoz AsiaSpa India Awards held on 8th April 2009 held at Delhi.


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Regional Awards Oct-2009

The Gateway Brand is the Winner in the Budget Hotel category of

the ET TAAI Travel Awards 2009 (Economic Times & TAAI).

Sep-2004

TTG Travel Awards 2004 at the Sofitel Central Plaza, Bangkokfor

the Best Local Hotel Chain.

2003

Pacific Asia Travel Writers Association (PATWA) ITB, Berlin 2002

Lifetime contribution for promoting the Hospitality Industry.


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THANK YOU !!

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FAZ MOD- Taj Bgrnd