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H`vrdw fk `vdsdf`fk kh kp{d|k

Hf{mi7 Decr`(kqv{v{r`- Qkb{r`e` k Biskre`e` fk VD @vdsdf`fk7 Br{|iVv{mi7 Vkrakdrdw`i kh VD

@m{eiq7 @t{hd Q{ke`b`- H`rd` Kqvkr Fihdeb{kq fk Imdskdr`- Ekmqie F{ rvkVkd~kdr` fk A`rs`mni- _iokrvi M`efd Cdmni k S`mfkadr H`rai fk O`qvd`edFdqad|mde`7 Bkqvi kh VD V{rh`7 HO@ Q\;Devrif{i

@ vkrakdrdw`i i{ i{vqi{radeb {h` |rvda` p{k vksk deadi e` Qkb{ef`

B{krr` H{efd`m- kh r`wi f` br`efk rkakqqi f` |ia`% Kr` ekakqqrdi {h qdqvkh`

fk |rif{i p{k ia{|`qqk ` hi(fk(ior` iadiq` k~dqvkevk%

I aieakdvi |`qqi{ ` biw`r fk arkfdodmdf`fk ` |`rvdr fi deadi fiq `eiq 2

7/23/2019 Terceirizao em TI

2/8

|ria{r`r {h` kh|rkq` fk VD mks`r kh aiev` ei `|ke`q i c`vir a{qvi- h`q-

|rdead|`mhkevk i ndqvrdai f` vkrakdrdw`f` ei hkra`fi- `skrdb{`efi q{` aih|kvead`

vaeda` aih|ris`f`- ` k~|krdead` kh |rigkviq qdhdm`rkq- ` vr`fdi ei hkra`fi-

q`fk cde`eakdr` f` kh|rkq`- skrdcda`i f` vkrakdrdw`f` ei a{h|rdhkevi fk q{`q

iordb`kq vr`o`mndqv`q- kevrk i{vriq%

@ qkb{dr qkr rk`mdw`f` `s`md`i f`q s`ev`bkeq k fkqs`ev`bkeq e`

vkrakdrdw`i ei qkvir fk kqvr vbd - cde`e`q- qdqvkh`q- qkrsdiq kq|kad`mdw`fiq-

qkb{r`e` f` decirh`i- vkmkaih{eda`kq k rkfkq%

S`ev`bkeqKh p{`mp{kr rk` fk VD- `q s`ev`bkeq qi |`rkadf`q7

0% Vr`eqcirh` a{qviq cd~iq kh s`rdskdq:?% _kf{i fk skro`q |`r` `p{dqdkq k hifkredw`kq:

1% @{hkevi f` fdq|iedodmdf`fk fk a`|dv`dq |`r` deskqvdhkevi

Vr`fdadie`mhkevk- iairrk e`q Kh|rkq`q {h` br`efk aih|kvdi |ir

a`|dv`dq% Fkadfdr iefk deskqvd(miq qkh|rk cid {h` f`q br`efkq fdcda{mf`fkq

fi bkqvir% H{dv`q skwkq fdcadm g{qvdcda`r deskqvdhkeviq kh `vdsdf`fkq eie(

airk p{`efi k~dqvkh rk`q h`dq fdrkv`hkevk rkm`adie`f`q aih ` |rif{i

i{ i |risdqdiedebfk {h qkrsdi- p{k v`hoh aieairrkh |`r` ` iovkei

fkqqk a`|dv m% @i aieskrvkr deskqvdhkeviq a`ok` kh a{qviq

i|kr`adie`dq- i rka{rqi `i i{vqi{radeb|krhdvk a`e`mdw`r a`|dv`dq |r|rdiq

f` Kh|rkq` |`r` deskqvdhkeviq kqvr`vbdaiq- rkf{wdefi ` q{` fdq|krqi |ir

`vdsdf`fkq fk `|idi p{k |ifkh qkr fkqkesimsdf`q ` hkeirkq a{qviq |ir

vkrakdriq:

6% _k`|riskdv`hkevi fk `vdsiq k |kqqi`m E{h |riakqqi fk i{vqi{radeb

|ifkr iairrkr vr`eqckread` fk `vdsiq fi aievr`v`evk |`r` i aievr`v`fi%

Fk|kefkefi f`q aiefdkq f` vr`eqckread`- dqvi |ifkr rk|rkqkev`r {h

A`qn(Dec{qdie `fdadie`m:

;% \`b`hkevi qio fkh`ef` \`b{k `|ke`q |kmi qkrsdi aieq{hdfi:

3% Ksdv fkq|krfadiq:

2% Qkh |riomkh`q aih hi(fk(ior`- aihi aievr`v`kq- vrkde`hkevi- crd`q-

rkqadqkq- `kq vr`o`mndqv`q .kmdhde` i a{qvi k ` rkq|ieq`odmdf`fk qiad`m k

qdefda`m aih |kqqi`m vaedai$:

>% _kf{i fk v{reiskr:

4% K~|krdead | r` |rkskr ekakqqdf`fkq- ickrkakr i|kq k bkr r|iqqdodmdf`fkq:

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0% Iovkei h`dq r|df` fk rkq{mv`fiq:

04%@akqqi ` jei(niei fdq|ieskm devkre`hkevk:

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7/23/2019 Terceirizao em TI

4/8

Kh qkrsdiq kq|kad`mdw`fiq vkefi aihi k~kh|mi {h |iqvi fk aiho{qvskm-

|ifk(qk fkcdedr p{k i vr`eq|irvk f` rkcde rd `i mia m f` skef` {h qkrsdi

kq|kad`mdw`fi% Vkrakdrdw`efi qk{ qdqvkh` fk VD ` kh|rkq` ei |rkadq`rd` qk fkadfdr kh

aihi deskqvdr |`r` p{k ` mibqvda` cdp{k a`f` skw h`dq kcda`w k qdh fkcdedr aih `

kh|rkq` aievr`v`f` kh `v p{`evi vkh|i ` decirh`i fksk ankb`r |`r` a{h|rdrkh i

|r`wi f` kevrkb`% @mkh fk vkrakdrdw`r i qdqvkh` fk decirh`i {vdmdw`fi- ` kh|rkq` fk

vr`eq|irvk qk rkq|ieq`odmdw`r |km` a`rb`- b`r`evdefi `i aievr`v`evk kh a`qiq aihi

c{rvi- `adfkevkq- kva% @qqdh- ei qihkevk i qdqvkh` kh VD k qdh iq a`hdenkq

v`hoh |ifkh qkr aievr`v`fiq |`r` k~ka{v`r i qkrsdi- ` cdh fk p{k i |iqvi fk

aiho{qvskm cip{k e` hkmnird` fk i{vriq dvkeq:

@ qkb{r`e` f` decirh`i ( rkp{kr `v{`mdw`kq i ` vifi deqv`evk- c`wkefi

aih p{k {h` kh|rkq` vkrakdrdw`f` k~ka{vk i vr`o`mni fk cirh` h`dq kq|kad`mdw`f`%

@i desq fk |riskr a{rqiq fk kq|kad`mdw`kq `iq c{eadierdiq f` kh|rkq` |`r` p{k

kqqkq `qqkb{rkh ` decirh`i |rkckrskm aievr`v`r {h |ricdqqdie`m f` rk` |rievi

|`r` k~ka{v`r kqvk kq|kadcdai vr`o`mni:

I qkvir fk vkmkaih{eda`kq ( |iqq{d {h hkra`fi fk qkrsdiq fk

vkrakdrdw`i |`r` i bkrkead`hkevi fk rkfkq kh k~|`eqi ei Or`qdm% Aih h`dq

vr`fdi k h`v{rdf`fk- iq qkrsdiq vkrakdrdw`fiq fk bkrkead`hkevi fk f`fiq qi iq

h`dq fkh`ef`fiq%

Qiork iq qkrsdiq fk vkrakdrdw`i fk bkrkead`hkevi fk siw- s`mk fkqv`a`r `

h{f`e` iairrdf` aih ` kevr`f` f` vkaeimibd` D\- {h` skw p{k kqvk hkra`fi cid

qkh|rk b{d`fi |kmi aieakdvi Ork`j `ef Cd~- aih ` h`dird` f`q kh|rkq`q `fp{drdefi

qk{q `vdsiq aihi \@O^ k vkrhde`dq- |ir k~kh|mi- k rkp{dqdv`efi- p{`efi ekakqqrdi-

` h`e{vkei rk`vds` `iq |rkqv`firkq fk qkrsdi%

Aih ` vkmkcied D\- ` o{qa` |km` h`~dhdw`i fi fkqkh|keni k f`

aiecd`odmdf`fk f` rkfk `{hkev`- k `q kh|rkq`q qk s`mkh a`f` skw h`dq fiq qkrsdiq

fk bkrkead`hkevi f` rkfk% [h` hif`mdf`fk p{k kqv qkefi h{dvi `fiv`f` `aievr`v`i fk qkrsdiq |ir {h s`mir cd~i hkeq`m p{k kebmio` v`evi i bkrkead`hkevi

f` rkfk fk siw p{`evi ` rkeis`i- h`e{vkei k q{|irvk f` decr`(kqvr{v{r`%

Fkqs`ev`bkeqKqv{fiq hiqvr`h p{k hkqhi qkefi {eedhkq iq okekcadiq f` vkrakdrdw`i-

km` fk `mb{h` cirh`- v`hoh |ri|iradie` mb{h`q fkqs`ev`bkh7

0% \`rvdmn` fk decirh`kq qdbdmiq`q f` kh|rkq`:

?% Fk|kefead` `i aievr`v`fi:

1% \krf` fk ciai kh `qq{eviq dh|irv`evkq fi aienkadhkevi bkr m:

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7/23/2019 Terceirizao em TI

5/8

6% \krf` fk aievrimk qiork |riakfdhkeviq:

;% \krf` f` dfkevdf`fk a{mv{r`m f` kh|rkq`- kh miebi |r`wi- |ir |`rvk fiq

c{eadierdiq:

3% \krf` fi sea{mi |kqqi`m aih i c{eadierdi:

2% C`mv fk fihedi fk `mb{h`q mkdq vr`o`mndqv`q k kq|kadcda`q qiork i qkrsdi

vkrakdrdw`fi:

>% \`r` kh|rkq`q g kh c{eadie`hkevi- i fkq|krfadi fk kh|rkb`fiq g

vrkde`fiq- a{qvi aih fkhdqqkq k |riomkh`q vr`o`mndqv`q%

|iqqskm hdedhdw`r i{ hkqhi qk ksdv`r h{dv`q fkqv`q fkqs`ev`bkeq ` |`rvdr

fk {h |m`ekg`hkevi qiork p{`efi- iefk k aihi ` vkrakdrdw`i fksk qkr `|mda`f` e`

kh|rkq %\ivkead`dq |riomkh`q@|kq`r f`q srd q s`ev`bkeq- ` Vkrakdrdw`i fksk qkr |r`vda`f` aih a`{vkm`%Kh |kqp{dq` ckdv` aih akevke`q fk k~ka{vdsiq |ir vifi i h{efi ` rkq|kdvi fi

eskm fk q`vdqc`i aih i{vqi{radeb fk VD- 33+ fdqqkr`h p{k iq okekcadiq |`r` iq

ekbadiq cir`h `vdebdfiq fk h`ekdr` |`rad`m i{ ei cir`h `vdebdfiq% V`hoh qk

aieqv`vi{ p{k h`dq f` hkv`fk .;;+$ fiq okekcadiq aieqdfkr`fiq h{dvi dh|irv`evkq

ei cir`h vdebdfiq viv`mhkevk%

\ir kqv` deq vdqc`i- aieqv v`f` e` |kqp{dq - `mb{h`q irb`edw`kq

|rkckrdr`h simv`r ` devkre`mdw`r |`rvk fiq qkrsdiq fk VD% \irh- `def` ` br`efk h`dird`

|rkvkefk aievde{`r |r`vda`efi ` vkrakdrdw`i% I hivdsi fi |irp{ |`r` dqvi qdh|mkq7

42+ f`q irb`edw`kq `mkb`h p{k i |riakqqi fk i{vqi{radebqkrd` ckdvi fk h`ekdr`

fdckrkevk%

[h` h bkqvi fk vkrakdrdw`i |ifk dh|mda`r |`r` `q kh|rkq`q akrviq

|riomkh`q- aihi7

fkqaievrimk k fkqaienkadhkevi fk q{` hi(fk(ior`:

aievr`v`i desim{evrd` fk cirekakfirkq de`fkp{`fiq: |krf`q cde`eakdr`q kh `kq vr`o`mndqv`q- hisdf`q |kmiq kh|rkb`fiq

vkrakdrdw`fiq:

rkqdqvead` k aieqkrs`firdqhi:

c`mv` fk |`rhkvriq fk a{qviq devkreiq:

rdqai fk aiirfke`i fiq aievr`viq:

mdb`i |kqqi`m fiq aievr`v`fiq aih iq aievr`v`evkq: fkevrk i{vriq |riomkh`q%

Aienkakr iq |ivkead dq |riomkh`q f` vkrakdrdw`i `g{f`(eiq ` `bdr aih|r{fead` k vdr`r h`dir |rif{vdsdf`fk e` q{` |mda`i%

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Aieam{qi@q irb`edw`kq fk vif`q `q rk`q fi hkra`fi `fkrdr`h ` |`rakrd`q aih

kh|rkq`q k |ricdqqdie`dq kq|kad mdqv`q p{k |iqq`h bkrkead r ` q{` rk` fkVkaeimibd` f` Decirh`i%

Aih rkm`i qkb{r`e` f` decirh`i- i p{k oih k qkb{ri nigk- |`qq` `

qkr s{mekrskm `h`en% @qqdh- h{dvi dh|irv`evk p{k vifiq vken`h {h oih |`rakdri

|`r` a{df`r fi `qq{evi: mb{h kq|kad`mdw`fi- p{k kqv`r qkh|rk `v{`mdw`fi%

@q i|kr`fir`q- p{k fihde`h i hkra`fi fk qkrsdiq fk vkrakdrdw`i fk

bkrkead`hkevi fk f`fiq- kqvi |`rvdefi `brkqqds`hkevk |`r` ` |rkqv`i fk qkrsdiq

fk i{vqi{radebfk siw- `i hkqhi vkh|i kh p{k iq skefirq k devkbr`firkq vkev`h

`oia`en`r {h` c`vd fi hkra`fi fk bkrkead`hkevi fk rkfkq fk f`fiq f`qi|kr`fir`q% @|kq`r fdqqi- `q i|kr`fir`q `def` aieakevr`h ;;+fi hkra`fi viv`m fk

qkrsdiq fk vkrakdrdw`i fk rkfkq fk vkmkaih{eda`kq%

Iq ehkriq hiqvr`h {h` vkefead` am`r` e`q kh|rkq`q% I deqvdv{vi Cirrkqvkr

_kqk`ran fds{mbi{ kqv{fi `cdrh`efi p{k i i{vqi{radeb fk nkm| fkqj k q{|irvk fk

fkqjvi| {h` cirvk vkefead` p{k s`d b`en`r h`dq `fk|viq kh hfdi |r`wi% C`wkefi

{h` `emdqk ei hkra`fi eirvk(`hkrda`ei- i deqvdv{vi `|iev` p{k kqqk qkbhkevi f`

kaieihd` |ifk `vdebdr 0;-; odmnkq fk fm`rkq kh ?

7/23/2019 Terceirizao em TI

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OIEF@_DJ- A`rimdek% Vkrakdrdw`i% Fdq|ieskm kh

=%aim`f`ko%aih)`fhdedqvr`a`i)vkrakdrdw`a`i5% @akqqi kh 1< qkvkhori ?

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8/8

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