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Europass-Curriculum Vitae

Personal information

Surname(s) / First name(s) ROCHA CARVALHO, ANA MARIA

Address(s) Avª Infante D. Henrique, nº 13 – 4º B 2660-449 Santo António dos Cavaleiros

Telephone(s) (351) 96 382 13 86 / 91 422 66 43

E-mail(s) anacarv2@gmail.com

http://pt.linkedin.com/in/anamcarvalho

Nationality Portuguese

Date of birth 10/11/1972

Work experience

Dates June-2015 /

Occupation or position held Executive Personal Assistant to the Secretary-General & CEO and Coordinator of the International Relations Department

Main activities and responsibilities Direct assistance of the Secretary General & CEO; Diary and email management; Support in the management and planning of the overall agenda of the Chamber; Establish and maintain working relationships with key contacts; Processing, management and delivery of documentation and correspondence (Portuguese

and Arab); Travel planning, organization, booking and cost accounting: international and domestic

travel arrangements (flight, hotel and ground transportation); Support in planning, organizing and managing business meetings and corporate events

including site selection; catering and suitable material; Preparing and delivering presentations to meetings; Support in drafting, editing and formatting reports; letters, internal manuals, proposals,

presentations, etc. Coordination of the work of the Portuguese International Relations Department; Responsible for the events of the Chamber held in Portugal, such as: conferences;

seminars, information sessions, forums, etc.; Coordination of the invitations to speakers, location of the events, presentations, support

materials and all associated logistics; Coordination of the responses to requests for information from associate members and

Portuguese businessmen within the department team; Internet research, consultation and screening for tenders in 22 Arab countries and

introducing them on the Chamber’s website; Management of the publications on social networks (LinkedIn, Facebook and Twitter); Support to the Translations Cabinet (formatting and verifying the translations made) and

preparing the respective budgets; Translation of documents (English / Portuguese - Portuguese / English); Support to the Visa Cabinet in the legalization of documentation (budgeting, legalization and

billing), when needed; Office management: procurement of services, equipment and suppliers; Relationship with external entities (lawyer’s offices, travel agencies, official entities,

customers, suppliers, hotels, etc.); Management of correspondence archive, Portuguese and Arab.

Name of employer Câmara de Comércio e Indústria Árabe-Portuguesa www.cciap.pt

Type of business or sector Chamber of Commerce and Industry

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Work experience

Dates September-2012 / September -2014

Occupation or position held Unit Manager - Financial Department (Accounts Payable)

Main activities and responsibilities Overall coordination of the Back-Office Department at the Lisbon Office (administrative and financial areas);

Coordination and management of an operational team of 6 people; Analysis and reconciliation of the current accounts of the suppliers of 9 group companies; Recovery of amounts in credit in the suppliers’ current accounts;

Main activities and responsibilities (cont.)

Analysis and response to claims made by the suppliers; Analysis of payment needs to suppliers considering a given plafond and definition of

payment priorities; Payment to suppliers; Meetings and negotiation with the group suppliers; Analysis and suggestion of internal procedures to implement in the group relating the

interaction between the various departments and improve the workflow processes; Negotiating with office suppliers - office management; Support to the Human Resources Department, in terms of control of attendance,

admissions, contracts and internships.

Name of employer BlueSeven – Business Solutions, Lda. (Group Full Services) http://www.fullservicesgroup.com

Type of business or sector Tourism

Dates Jan-2000 / Mar-2012

Occupation or position held Executive Personal Assistant to the Management

Main activities and responsibilities Ensure all administrative and secretarial support to the Management; Organize and manage the Partners‘ agendas; Reception, opening and distribution of mail; Ensure communication between management and external or internal interlocutors in

Portuguese or another language and screen calls; Arrange and coordinate travel itineraries and accommodations and control all invoices and

associated costs; Organization of meetings and company events, including site selection, catering, and review

of appropriate support materials; Creation and management of budgets and expense accounts; Track office expenses and created monthly reports for the Partners; Monitor deadlines of projects and submissions and ensure deadlines are met; Organization and preparation of letters, internal manuals, proposals, contracts,

presentations and reports and provide support to meetings; Research tasks via the internet; Translation of reports and other documents (English / Portuguese - Portuguese / English); Organization and preparation of training courses, internal and external; Office management: evaluation and selection of office suppliers and negotiation of the

respective contracts; Support in ensuring compliance with applicable legislation, regulations and instructions of

OROC (Portuguese Institute of Statutory Auditors), CMVM (Portuguese Securities Market Commission) and Banco de Portugal (Bank of Portugal);

Support human resources’ management (contacts, interviews, personnel data, drafting contracts, social security, hiring incentives; internships, among others);

Support quality control processes; Negotiation and management of the company’s insurance portfolio; Assist in the preparation and maintenance of the company’s website contents.

Name of employer J. Monteiro & Associados, Sociedade de Revisores Oficiais de Contas, Lda. www.jmsroc.pt

Type of business or sector Audit / Statutory Audit / Consultancy

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Dates 1995-1999

Occupation or position held Executive Personal Assistant

Main activities and responsibilities Managing the day-to-day affairs of a Partner of the company; Diary management; Scheduling meetings, appointments and travel; Liaising with external parties including clients; Copy typing, drafting letters and responses (often without supervision); Drafting proposals, presentations and reports; Ensuring the files are up-to-date; Monitor deadlines of projects and submissions and ensure deadlines are met; Coordination of the work of the administrative secretaries and respective training; Coordinating all work with the audit teams; Translations of reports and other documents (English / Portuguese - Portuguese / English).

Name of employer Ernst & Young, Lda. http://www.ey.com/pt/en

Type of business or sector Audit / Statutory Audit / Consultancy

Dates 1994-1995

Occupation or position held Administrative in the Human Resources Department

Main activities and responsibilities Admission of personnel; Personnel data management; Processing salaries; Processing overtime and daily allowances; General administration.

Name of employer Montepio Geral https://www.montepio.pt

Type of business or sector Banking

Dates 1993-1994

Occupation or position held Secretary

Main activities and responsibilities General secretarial duties.

Name of employer BPI – Banco Português de Investimento

Type of business or sector Banking

Education and training

Dates November 2009 / July 2010

Title of qualification awarded Post Graduation in Business Administrative Support

Main subjects / occupational skills covered

Main subjects: Business Protocol, Leadership Conflict Management, Human Resource Management, Coaching, Entrepreneurship, eBusiness, Marketing and Advertising, Information Systems and Multimedia, Labor, commercial and tax legislation.

Key skills: Assist top management in all business decisions. Coordinate business functions: financial, commercial, marketing and human resources. Collaborate with companies in the organization and rationalization of production and

services.

Name and type of organisation ISLA – Instituto Superior de Línguas e Administração (current Universidade Europeia)

Level in national or international classification

Post Graduation Final Average: 16

Dates 2003/2007

Title of qualification awarded Master’s Degree in Accounting and Management

Main subjects / occupational skills covered

Project in Business Simulation, Financial accounting, Accounting of Costs, Taxation, Audit, Economy, Calculus and Financial Operations, International Fiscal Law, Companies’ Law, Mathematics

Name and type of organisation ISCAL - Instituto Superior de Contabilidade e Administração de Lisboa

Level in national or international classification

Graduate Final Average: 13

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Dates July/1996

Title of qualification awarded Certificate of Proficiency in English (CPE) from Cambridge University

Name and type of organisation British Council Lisbon

Level in national or international classification

Advanced level qualification recognized by the English Universities Classification obtained: A

Dates 24/07/2009–06/09/2009 (duration of 90h)

Title of the formation obtained Training for instructors, homologate by IEFP

Title of qualification awarded Certificate of Professional Aptitude – CAP

Name and type of organisation NHK - Formação e Novas Tecnologias, Lda.

Dates September/1996

Title of qualification awarded Computer Course (Windows; Word; Excel e PowerPoint)

Name and type of organisation Centro de Estudos Rumos

Personal skills and competences

Mother tongue Portuguese

Other language(s)

Self-assessment Understanding Speaking Writing

European level Listening Reading Spoken interaction Spoken production

English C2 C2 C2 C2 C2

French B1 B1 A2 A2 B1

Spanish B1 B1 A2 A2 A2

Computer skills Ambiente Windows: Word, Excel, PowerPoint, Internet Explorer, Outlook, Outlook Express, Acrobat Reader, Navision 5.0, Navision 2009, Navibilling, Travel Kiss; iGrafx Professional and Primavera Software

Organisational skills and competences High sense of responsibility and ethical values; Assertiveness; Very energetic, extremely positive, with excellent customer relations and decision-making

skills; Able to use own initiative and work as part of a team; Leadership skills, including managing and motivating other staff to achieve company

objectives. Good interpersonal relationship and facility in communication; Ability to work with tight deadlines and often under pressure; Ability to meet deadlines and prioritize; Proactive and tenacious approach to projects and challenges; Good problem-solver and analytical skills; Computer literate, keen to embrace new technology.